AskWhisper + RoomRaccoon
One connection covers your PMS, channel manager and booking engine
What flows, and which way
RoomRaccoon stays your system of record. AskWhisper reads from it live and writes back only what it changes.
AskWhisper reads
- New and changed reservations, the moment they happen
- Traveller names, contact details and language
- Arrival and departure dates, room type and room moves
- Rates, extras and folio lines
AskWhisper writes back
- Completed check-ins and registration details
- Confirmed upsells, posted to the right folio
- Preferences and notes picked up in conversation
What this switches on
- Guest journeysFrom booking to checkout, every guest gets the right message at the right time, on WhatsApp or email, in their language and matched to what they booked.Explore
- Automated upsellsBreakfast, parking, late check-out and experiences offered at the moment a guest is most likely to say yes, and booked straight into the PMS.Explore
- Check-in and digital keysGuests check in online before they arrive and get a digital key on their phone, so a late arrival doesn't need anyone at the desk.Explore
Questions hoteliers ask about connecting
See every questionYes, and one connection covers all three parts of RoomRaccoon: the PMS, the channel manager and the booking engine. Every reservation reaches AskWhisper whichever channel it came from, driving journey messaging, upsells and digital check-in without anyone re-entering a booking by hand.
You authorise AskWhisper from inside your own RoomRaccoon account. There is nothing to install and no export file to produce. Your rooms and rates come through immediately, you check them once, and you pick which journeys and upsells should run from there.
Most connections take a few minutes. You authorise access from inside your own account, and reservations start flowing straight away. There is nothing to install and no data to migrate. From that first connection to a fully live property, most hotels are running within a few days.
No. Your PMS stays the system of record and your data stays where it is. AskWhisper reads from it live and writes back only what it changes, like a confirmed upsell or a completed check-in. Disconnect the integration and your PMS is exactly as it was.
You connect the new one and disconnect the old one. Your website, knowledge base, messages and journeys live in AskWhisper rather than in the PMS, so none of that has to be rebuilt. Changing PMS is a connection swap, not a migration.
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