The room directory, on every guest's phone
Everything a guest needs during the stay, from the wifi to breakfast hours and local tips, in a guest app that opens from a link. Nothing to download.
Group Lumen is our demo group: six hotels, each in its own brand and language.
What it does, exactly
The guest app is each hotel's digital room directory: practical information, house rules, local places, extras to book and a way to ask Whisper anything. It opens from a link in the guest's messages, in their language, and reads the knowledge base, so it's never out of date.
- Opens from
- A link in WhatsApp or email; no download
- Languages
- The guest's own
- Contains
- Practical information, house rules, local places, extras and Whisper
- Across a group
- One per hotel, in its own brand
How it works
A link in the welcome
Sent with the guest's WhatsApp or email.
It opens in the browser
In the guest's language and the hotel's brand. Nothing to install.
Everything in one place
Information, local tips, extras to book and Whisper to ask.
What's inside
Nothing to download
Opens from a link in WhatsApp or email.
Always current
Reads the knowledge base, so a changed fact is changed here too.
Local tips
Restaurants, sights and transport near the hotel.
Extras to book
Breakfast, parking and experiences, booked into the PMS.
Before and after Whisper
- The wifi password
Without AskWhisper: A card in the room, or a call to reception
With AskWhisper: In the app
- Breakfast hours change
Without AskWhisper: Reprint the room directory
With AskWhisper: Changed once, right in the app
- Where to eat tonight
Without AskWhisper: Ask at the desk
With AskWhisper: Local tips in the app
At a real hotel
The spa, the restaurants, the rooftop and opening hours in one guide, with nothing to download.MIX Brussels4-star wellness hotel · BrusselsRead the case
Every room's details, parking in Ghent and breakfast times in one guide, with nothing to download.Hotel Harmony & Ghent UrbanistTwo boutique hotels · GhentRead the case
Questions hoteliers ask
See every questionTheir stay details, their digital key, your local recommendations, house rules and practicalities, and any offers that apply to them. It reads the same information as your website and your chat answers, so a guest sees exactly what they'd be told anywhere else.
No. The guest app opens in a browser from a link in their confirmation, under your own brand. There's no app store visit, no download and no password to invent, which is what usually stops guests from ever opening a hotel app at all.
You don't keep it separately. The guest app reads the same set of facts as your website and your emails, so a change made once shows up there too. There's no second copy of your breakfast times drifting out of date in another tool.
Yes. The guest app carries your brand, not ours: your name, your look, your content, your recommendations. A guest opening the link from their confirmation sees your hotel rather than a piece of third-party software with your logo added to it.