Hear it first, then let it show
Every guest is asked about their stay while there's still time to act, and happy guests are invited to say so where travellers look.
Group Lumen is our demo group: six hotels, each in its own brand and language.
What it does, exactly
Review collection asks every guest for a rating near the end of their stay, on WhatsApp or email. Low scores reach the team while the guest is still there; high scores are invited to leave a public review. Ratings and sentiment roll up per hotel and across the group. At Yalo Ghent more than 85% of guests rate their stay 9 or 10.
- Channels
- WhatsApp and email
- Timing
- Before checkout and after the stay
- Reports
- Ratings and sentiment per hotel and across the group
- Proof
- More than 85% of Yalo Ghent's guests rate their stay 9 or 10
How it works
Asked at the right moment
Before checkout, while there's time to put things right.
Problems reach the team
A low score is flagged straight away.
Happy guests go public
Invited to review where travellers look.
What's inside
Asked before checkout
While there's still time to fix things.
Low scores flagged
The team hears about a problem before it's public.
Public reviews from happy guests
Invited to share where travellers decide.
Ratings per hotel
Ratings and sentiment, compared across the group.
Before and after Whisper
- A guest had a bad night
Without AskWhisper: You read about it online
With AskWhisper: You hear before checkout
- Happy guests
Without AskWhisper: Leave quietly
With AskWhisper: Invited to review
- How is each hotel doing?
Without AskWhisper: Scattered across review sites
With AskWhisper: Ratings per hotel, in one place
At a real hotel
Questions hoteliers ask
See every questionAsk automatically after checkout. Every guest gets the request while the stay is still fresh, the answers come back to one place, and the good ones go onto your website without anyone copying them across. Nobody on your team has to remember to send anything.
Your own website. The point is proof you own, sitting next to the rooms it's about, rather than sending guests somewhere that competes with you for the next booking. Reviews published this way work for your own booking page instead of an OTA's.
Your team hears about it before it turns into a public review. The answer reaches you rather than being published, which gives you the chance to put it right while the guest is still in reach. Nothing negative goes onto your site automatically.
You do. You set the rules for what publishes automatically, and nothing goes onto the site outside them. You can also publish or pull any individual review yourself, so the proof on your website stays something you'd be happy to stand behind.
It does the same job with less work. The request goes out on its own after checkout, the answers land in one place, and the useful ones end up as proof on your site rather than in a report nobody opens. There's no separate survey tool to run.