Write it once, every channel knows
Each hotel's facts, policies, rooms and offers live in one place. The website, webchat, WhatsApp, email, guest app, phone line and OTA listings all answer from it.
Group Lumen is our demo group: six hotels, each in its own brand and language.
What it does, exactly
The knowledge base is what Whisper knows about each hotel: opening hours, check-in and parking, every room type, house rules, local places and current offers. You keep it current by telling Whisper what changed. A group keeps one knowledge base per hotel, with shared facts written once for the group and each hotel's own details kept apart.
- Answers on
- Website, webchat, WhatsApp, email, guest app, phone line and OTA listings
- Languages
- Written once, answered in the traveller's or guest's language
- Works with
- Mews, Cloudbeds, Apaleo, protel, RoomRaccoon, Clock PMS+, Lighthouse and MyTourist
- Across a group
- Shared facts written once for the group; each hotel keeps its own
How it works
Describe the hotel
Whisper builds the knowledge base from your description, your website and the room types in your PMS.
Change a fact by asking
"Breakfast is now 7:00 to 10:30" updates every channel at once.
Every channel answers from it
Website, webchat, WhatsApp, email, guest app, phone line and listings read the same facts.
What's inside
Facts per hotel, shared where it fits
Group-wide policies written once; each hotel's rooms, hours and details on their own.
Rooms from the PMS
Room types and their details come from the PMS, so they match what's sold.
Local places
Restaurants, sights and transport near each hotel, ready for recommendations.
Every change logged
See what changed, when and at which hotel.
Before and after Whisper
- A new breakfast time
Without AskWhisper: Changed on the website, the chat, the emails and the PDFs, one by one
With AskWhisper: Said once, right on every channel
- A new hotel joins the group
Without AskWhisper: Its facts copied into five tools
With AskWhisper: Described once, every channel ready
- A guest asks something new
Without AskWhisper: Typed out again next time
With AskWhisper: Added once, answered from then on
At a real hotel
Questions hoteliers ask
See every questionYou change it once and every channel says the same thing. The website, the chat answers, the guest app and the emails all read from the same set of facts about your hotel, so there is no second place to update and nothing left quoting last season's opening hours.
It does that job and more. The same information answers questions, builds the website pages, fills the emails and feeds the guest app, so it isn't a separate document your team has to keep in sync with everything else. One update reaches every surface.
Anyone on your team you give access to. Changes are made in plain language rather than by editing pages one at a time, so it doesn't need a technical person or an agency ticket. What one person changes is what every channel says next.
Yes. Each property keeps its own details, and anything shared across the group is written once and used everywhere. A group-wide policy or a brand house rule changes in one place, and each property's website, chat answers and emails pick it up.