AskWhisper

Big hotel service, small hotel team

Your team is good. There just aren't enough of them, and too much of their day goes on things that don't need a person.

See what it costs

This is you if

  • 20 to 150 rooms and one team covering everything
  • No revenue manager working on upsells full time
  • A website you can't change without emailing someone
  • Late arrivals that ring somebody's personal phone

Sound familiar?

Three things we hear in almost every conversation with an independent hotel.

  • The same six questions arrive by phone all morning, and the guest standing at the desk waits while you answer them.

  • Breakfast and late checkout only sell when somebody remembers to offer them, which on a busy shift is never.

  • Changing a price on the website means emailing the agency and waiting a week to see it live.

What changes

  • Turn more lookers into bookers

    Travellers get an answer in seconds, on the channel they asked on and in their own language. The ones who would have drifted back to an OTA book with you instead.

  • Earn more per stay

    Breakfast, late checkout and local experiences get offered at the moment a guest is most likely to want them. Direct, so you keep all of it.

  • Get time back for the team

    The routine questions stop reaching a person. What's left is the concierge work your team is genuinely good at.

Where to start

Most independent hotels turn these on first, in this order.

Hangs off what you run

A hotel much like yours

Questions from independent hotels

Is AskWhisper worth it for a hotel with a small team?

Usually more so than for a large one. A small team feels every hour lost to repeat questions, so the same automation returns a bigger share of the day. Properties from around 20 rooms run it, and the messaging and upsell pieces typically pay for themselves before the rest is switched on.

What happens to guests who message when our desk is closed?

They get an answer immediately instead of waiting until morning. Routine questions about parking, breakfast, check-in and wifi are handled straight away in the traveller's own language, and anything needing a person is queued with the full conversation so your team picks it up with context.

Do we have to leave our web agency to use AskWhisper?

No. The messaging, upsells and reviews work regardless of who built your website. If you do move the site across, changes are made by describing them rather than by raising a ticket, which is what ends the week-long wait to correct a price.

Not quite your kind of place?

Want this at your hotel?
Just Ask Whisper.

Describe your property and watch the website build itself. The messages, the upsells and the reviews run from the same place.