More time
Less copying and switching between tools, more time for hosting.
The whole journey, running on its own
Every message between booking and checkout goes out on time, to the right guest, without anyone remembering to send it.
How it works
Set it once
Map what goes out and when, from the booking to after checkout.
It picks the right guest
By room, by stay, by what they booked.
It sends
On time, in their language, every time.
The old way, and this way
| Task | Without AskWhisper | With AskWhisper |
|---|---|---|
| The pre-arrival email | A reminder in someone's calendar | Sent on time, every booking |
| What each guest gets | The same message | Written for their stay |
| Pool closed tomorrow | Told at breakfast, or not at all | One message, everyone staying |
| Language | English, and hope | The one they booked in |
The pre-arrival email
Without AskWhisper
A reminder in someone's calendar
With AskWhisper
Sent on time, every booking
What each guest gets
Without AskWhisper
The same message
With AskWhisper
Written for their stay
Pool closed tomorrow
Without AskWhisper
Told at breakfast, or not at all
With AskWhisper
One message, everyone staying
Language
Without AskWhisper
English, and hope
With AskWhisper
The one they booked in
What's inside
Messages on a schedule
Booking confirmation through to the thank-you after checkout.
The right guests only
By room type, stay length, or whatever they booked.
Tell everyone at once
Lift out, event tonight, pool closed tomorrow.
Operational alerts
Your team hears about the things that need doing.
Local tips
What's worth doing nearby, sent when they'd actually use it.
In their language
Written for the guest, not translated at them.
Why nothing lands late
A message sent at the wrong moment is worse than no message. This reads the same booking and stay details as your website and inbox, so the pre-arrival email lands before arrival, the tips land while they're still there, and none of it goes to a guest who checked out yesterday.
- Discovery
- Booking (this part)
- Pre-arrival (this part)
- In-stay (this part)
- Post-stay (this part)
What you get out of it
More revenue
More earned per stay, without anyone chasing it or asking the awkward question.
More conversion
More of the travellers who find you book directly through your own channels.
Questions hoteliers ask
How do I automate guest messages across the whole stay?
Set the journey up once and it runs. Confirmation, pre-arrival, in-stay and post-stay messages go out on time to the guests they apply to, without anyone having to remember. What each guest gets depends on their room, their stay and what they booked.
Can I message everyone currently staying?
Yes. One message reaches every guest currently in house, which is what you need for a closed pool, a lift out of service or an event on tonight. It goes out on the channel each guest already uses, in the language they booked in.
Does every guest get the same message?
No. What goes out depends on the room, the stay and what they booked, so a family in a suite for a week doesn't get what a one-night business guest gets. You write the journey once and each guest receives the part that applies to them.
What language do the messages go out in?
The language the guest booked in. You write each message once and it lands in the language they read, so you're not maintaining a separate journey for every market you sell to. Nobody on your team has to pick a template by nationality.
What else it works with
Want the journey to run itself?
Just Ask Whisper.
Every message between booking and checkout goes out on time, to the right guest, without anyone remembering to send it.