FAQ
Frequently asked questions
Everything you need to know about AskWhisper — from setup and integrations to AI capabilities and pricing.
General
How does AskWhisper work?+
AskWhisper integrates with your property management system (PMS) and messaging channels. You set up your property info, FAQs, house rules, and upsell offers in one dashboard. From there, AI handles guest questions and upselling automatically via WhatsApp, webchat, and email — 24/7, in any language.
What types of properties does AskWhisper support?+
AskWhisper works with hotel groups, independent hotels, aparthotels, and B&Bs — any hospitality property that wants to automate guest communication, check-in, and upselling. The platform scales from a single B&B to multi-property hotel groups.
What languages does the AI support?+
The AI replies in whatever language the guest writes in — Spanish, French, German, Dutch, Japanese, Arabic, and more. No separate configuration or translation setup is needed per language. The conversation feels native to each guest.
How does the AI know what to answer?+
You build a knowledge base in the AskWhisper dashboard with everything about your property: check-in instructions, house rules, parking info, local tips, restaurant recommendations, and more. The AI uses this to answer guest questions accurately. When it's not confident, it routes the question to your team with full context.
Features & capabilities
How does AskWhisper handle digital key delivery?+
Through the Salto integration, AskWhisper generates digital keys and delivers them automatically to guests via WhatsApp or the guest app. Keys activate at check-in time and deactivate at checkout — no plastic cards, no lockboxes, no manual handover required.
Can AskWhisper handle upselling automatically?+
Yes. Breakfast, late check-out, spa packages, parking, and local experiences are offered automatically at the right moment based on booking data. Offers go through your own channels (WhatsApp, guest app), so there's zero OTA commission. Properties see an average 22% increase in upsell revenue per booking.
What is the guest app?+
A branded web app that guests open once — no app store download required. It shows stay details, check-in instructions, house rules, local tips, and upsell offers in one place. The content adapts dynamically based on who the guest is, when they're staying, and what room they booked.
How does the unified inbox work?+
Every guest message from WhatsApp, webchat, and email lands in one thread tied to the reservation. Nothing gets lost. Staff see the full conversation history and context regardless of which channel the guest used. AI handles what it can, and routes everything else to the right team member.
What happens when the AI can't answer a question?+
Smart routing kicks in. The AI handles questions it can confidently answer using your knowledge base. Everything else is routed to your staff with full context — the guest's message, reservation details, and conversation history. The guest never has to repeat themselves.
How does AskWhisper improve guest reviews?+
Automated satisfaction flows check in with guests during their stay. Happy guests get nudged to leave a review on Google or TripAdvisor at the optimal moment. Unhappy guests are routed to private feedback before they reach public review sites — giving your team time to resolve issues while the guest is still on property.
Integrations & setup
Which PMS systems does AskWhisper integrate with?+
AskWhisper integrates with Mews, Lighthouse Reservation Manager, Cloudbeds, and MyTourist. Each integration includes 2-way reservation sync, guest profile sync, and automated messaging triggers. New integrations are added regularly.
How long does it take to set up AskWhisper?+
Most properties go live within a few days. You connect your PMS, configure your guest journeys and messaging templates, build your knowledge base, and you're running. No complex IT project or lengthy onboarding required.
Do I need technical skills to use AskWhisper?+
No. AskWhisper is built for hospitality professionals, not IT teams. The dashboard is intuitive — you can update your knowledge base, messaging templates, and upsell offers without any technical knowledge. New staff members are typically productive within hours.
Can I connect AskWhisper to my access control system?+
Yes, AskWhisper integrates with Salto for electronic access control. Digital keys are generated automatically based on reservation data and delivered to guests via WhatsApp or the guest app. Keys activate and deactivate based on check-in/check-out dates.
How does AskWhisper work for hotel groups with multiple properties?+
Hotel groups manage all properties from one platform. Set your brand standards once and roll them out everywhere — consistent guest communication, check-in flows, and upselling across all properties. Each property can still customize its own content while following group-wide templates.
Does AskWhisper work without a PMS integration?+
While PMS integration enables full automation (automatic guest journeys triggered by reservations), AskWhisper can also work standalone. You can use the AI WhatsApp assistant, guest app, and manual messaging features without a PMS connection.
Pricing & plans
How much does AskWhisper cost?+
AskWhisper starts at €5 per room per month (minimum €19/month) with a one-time €399 setup fee. The base plan includes PMS integration, 24/7 AI assistant on WhatsApp, webchat & email, a branded WhatsApp profile, guest app, and automated guest journey messaging. Optional add-ons for upselling and digital keys are available at €2/room/month each. A Custom Partnership plan is available for hotel groups with specific requirements.
Is there a minimum contract period?+
Contact our team for details on contract terms. We offer flexible arrangements that work for properties of all sizes — from single B&Bs to large hotel groups.
What ROI can I expect from AskWhisper?+
Properties using AskWhisper report a 70%+ reduction in repetitive front desk questions, 34% fewer front desk calls, 22% increase in upsell revenue per booking, and response times under 5 seconds on WhatsApp. The platform typically pays for itself through upsell revenue alone.
Can I customize the messaging to match my brand?+
Yes, fully. All messaging templates, the guest app, and automated flows are customizable to match your brand's tone of voice, visual identity, and communication style. You can update content anytime through the dashboard.
Onboarding & Setup
How long is the onboarding process?+
Most properties are live within a day. Our onboarding is fast, and we help you prefill your content to make setup as smooth as possible.
Can I personalize messages to match my brand's tone of voice?+
Yes. You can fully customize the content and tone of your messages. We also offer templates to make it easier.
What if I need to change my content once the app is live?+
You can update your content anytime in the dashboard. Changes instantly sync across all channels.
What if my team isn't very tech-savvy?+
AskWhisper is built for hospitality, not developers. Our dashboard is easy to use, and we offer onboarding support.
Results & ROI
What results can hotels expect from AskWhisper?+
Properties using AskWhisper typically see a 34% reduction in front desk calls, 70%+ fewer repetitive questions, 22% more upsell revenue per booking, and measurably higher guest satisfaction scores — all within the first 3 months.
How quickly do hotels see results?+
Most properties see measurable improvements within the first month. AI response times drop to under 5 seconds from day one. Operational savings and upsell revenue compound as guest journeys are refined.
Are these results typical?+
Yes. The metrics shown are representative of properties that have fully implemented AskWhisper's guest journey messaging, AI replies, and upselling modules. Results vary by property size, guest volume, and configuration.
Still have questions?
Our team is happy to walk you through the platform and answer any specific questions about your property.
Schedule a call with our team