Every question, answered
Everything hoteliers ask us before they start: what it costs, what it connects to, how long setup takes, and what changes for the team.
147 questions
The basics
What does AskWhisper actually do?
AskWhisper runs everything a traveller sees, from the first website visit to the thank-you after checkout. You describe your hotel and it builds the website, then it answers the messages and calls, sends the offers and emails, and keeps every detail in step across all of them.
How does AskWhisper work?
AskWhisper integrates with your property management system (PMS) and messaging channels. You set up your property info, FAQs, house rules, and upsell offers in one dashboard. From there, AI handles guest questions and upselling automatically via WhatsApp, webchat, and email - 24/7, in any language.
What types of properties does AskWhisper support?
AskWhisper works with independent hotels, hotel groups, aparthotels and B&Bs. Any property that wants its guest communication, check-in and upselling running from one place is a fit. The platform scales from a single B&B to a multi-property group, and each property keeps its own details.
How does the AI know what to answer?
You build a knowledge base in the AskWhisper dashboard with everything about your property: check-in instructions, house rules, parking info, local tips, restaurant recommendations, and more. The AI uses this to answer guest questions accurately. When it's not confident, it routes the question to your team with full context.
Can I start with one part of the platform?
Yes, though the parts get better together. A website that reads the same information as your inbox and your guest app stays right on its own; one that doesn't goes stale the first time you change a price. Most hotels end up running more of the journey from one place.
Can I add more tools later?
Yes. Every tool reads from the same set of facts about your property, so switching another one on doesn't mean setting anything up a second time. The journey gets stronger the more of it runs from one place, which is why most hotels keep adding to it.
Is AskWhisper a booking engine?
No. AskWhisper sits on top of the systems you already run, including whichever booking engine you use. It reads your live data, puts it everywhere a traveller looks, and sends travellers into that engine with the room and dates they were looking at. The payment never moves through AskWhisper.
Do I have to replace my PMS?
No. AskWhisper reads live data from your PMS and writes back to it, and your reservations stay exactly where they are. It is a layer on top of your existing stack, not a replacement for it. The same goes for your channel manager and your key system.
What happens when I change a price or a policy?
You change it once and every channel says the same thing. The website, the chat answers, the guest app and the emails all read from the same set of facts about your hotel, so there is no second place to update and nothing left quoting last season's number.
Can my own team still answer messages?
Yes. AskWhisper answers the routine questions and hands anything needing a person straight to your team, in the same inbox, with the whole conversation already there. Your team can step into any thread at any point, and AskWhisper stops replying to that one.
How does AskWhisper work for hotel groups with multiple properties?
Hotel groups manage all properties from one platform. Set your brand standards once and roll them out everywhere - consistent guest communication, check-in flows, and upselling across all properties. Each property can still customize its own content while following group-wide templates.
Is this going to replace people on our team?
No. It takes the repetitive work - the same questions, the confirmations, the reminders - and leaves the work guests actually notice with the team. Properties running it typically keep the same headcount and redeploy the hours into guest-facing service rather than cutting them.
What happens to the website we already paid for?
You can keep it or replace it. AskWhisper builds a website from a description of your property, but the messaging, upsells and reviews work regardless of who built your site. Most properties start with the parts that pay for themselves fastest and move the website across later.
Is AskWhisper worth it for a hotel with a small team?
Usually more so than for a large one. A small team feels every hour lost to repeat questions, so the same automation returns a bigger share of the day. Properties from around 20 rooms run it, and the messaging and upsell pieces typically pay for themselves before the rest is switched on.
Is my B&B too small for AskWhisper?
Almost certainly not. Pricing is per room with a monthly minimum, so a property of a handful of rooms is well inside it. Small properties usually feel the benefit first, because there is nobody else to absorb the messages. The website and the guest messaging are where most B&Bs start.
Features
How does the unified inbox work?
Every guest message from WhatsApp, webchat, and email lands in one thread tied to the reservation. Nothing gets lost. Staff see the full conversation history and context regardless of which channel the guest used. AI handles what it can, and routes everything else to the right team member.
Can AskWhisper handle upselling automatically?
Yes. Breakfast, late check-out, spa packages, parking, and local experiences are offered automatically at the right moment based on booking data. Offers go through your own channels (WhatsApp, guest app), so there's zero OTA commission. Properties see an average 22% increase in upsell revenue per booking.
What's in the guest app?
Their stay details, their digital key, your local recommendations, house rules and practicalities, and any offers that apply to them. It reads the same information as your website and your chat answers, so a guest sees exactly what they'd be told anywhere else.
What happens when the AI can't answer a question?
Smart routing kicks in. The AI handles questions it can confidently answer using your knowledge base. Everything else is routed to your staff with full context - the guest's message, reservation details, and conversation history. The guest never has to repeat themselves.
How does AskWhisper improve guest reviews?
Automated satisfaction flows check in with guests during their stay. Happy guests get nudged to leave a review on Google or TripAdvisor at the optimal moment. Unhappy guests are routed to private feedback before they reach public review sites - giving your team time to resolve issues while the guest is still on property.
What language does it answer in?
Whichever language the traveller wrote in. Your team doesn't need to speak it, and you don't need a separate inbox for each market you sell to. The whole thread stays in one place, so whoever picks it up next can see everything that was said.
Can AskWhisper answer guest questions out of hours?
Yes. Messages and calls get answered whenever they land, including overnight and through the weekend. Routine questions are handled straight away from your own property details, and anything needing judgement waits in one place for your team with the full conversation attached.
Which channels does it cover?
WhatsApp, email, webchat and phone calls, plus the message threads that come through your PMS. They all arrive in the same inbox, grouped by traveller rather than by channel, so someone who switches from webchat to WhatsApp doesn't start a second conversation.
Does a real person ever get involved?
Yes, whenever judgement is needed. AskWhisper answers the routine questions and hands anything else to your team, carrying the whole conversation across so nobody has to ask the traveller to repeat themselves. Your team can also step into any thread themselves at any point.
What can AskWhisper do automatically for a hotel?
AskWhisper sends the pre-arrival and post-stay emails, offers upsells at the moment a guest is most likely to take them, issues and expires digital keys, and pushes operational notices to everyone staying. You set it up once and it runs on its own from then on.
Do guests get spammed?
No. Messages go to the guests they apply to, at the point they're actually useful. A guest who already bought breakfast doesn't get offered breakfast, and what goes out depends on the room, the stay and what they booked rather than on one list of everybody.
Do I keep control over what goes out?
Yes. You decide what's offered, to whom and when, and nothing sends that you haven't set up. The wording is yours and the timing is yours, and you can change either in one place rather than editing each message on its own.
Does this need my PMS?
Some of it does. Digital keys and anything reading live reservation data need a supported PMS on both sides. Messaging, upsells and the guest app don't, so a hotel without a connected PMS still runs most of what this part of the platform does.
Do I need a designer to build a hotel website with AskWhisper?
No. You describe your property in plain words and AskWhisper builds the pages, each one shaped around the decision a traveller is making. Changing something later means describing the change rather than filing a ticket with an agency and waiting on a quote.
Can I keep my own booking engine?
Yes. AskWhisper is not a booking engine and never takes the payment. Your site sends travellers into whichever engine you already use, with the room and the dates they were looking at, so the transaction happens exactly where it happens today.
What keeps the website from going stale?
Every page reads from the same set of facts your inbox, your offers and your guest app read from. A rate or an opening hour changes once and every surface picks it up, so nothing drifts out of date on its own or waits on someone to remember.
Does it work in more than one language?
Yes. The same site is written for the languages you sell in, and a change made once lands in all of them. You don't maintain a separate site per market, and a traveller reads the page in the language they searched in.
How long does it take to get a hotel website live?
You can have a working site the same day you describe your property. You describe the hotel in plain words, AskWhisper builds the pages, and you change anything that isn't right before it goes live. There's no agency queue and no development sprint to wait on.
What if the site it builds isn't right?
You change it by describing what you want different. Nothing is locked and nothing needs a ticket, so you keep going until the site matches your property. The same holds once it's live: describe the change and the pages update to match.
Is this the same as a knowledge base?
It does that job and more. The same information answers questions, builds the website pages, fills the emails and feeds the guest app, so it isn't a separate document your team has to keep in sync with everything else. One update reaches every surface.
Who can change things?
Anyone on your team you give access to. Changes are made in plain language rather than by editing pages one at a time, so it doesn't need a technical person or an agency ticket. What one person changes is what every channel says next.
Does this work across several properties?
Yes. Each property keeps its own details, and anything shared across the group is written once and used everywhere. A group-wide policy or a brand house rule changes in one place, and each property's website, chat answers and emails pick it up.
How do I get more hotel reviews without chasing guests?
Ask automatically after checkout. Every guest gets the request while the stay is still fresh, the answers come back to one place, and the good ones go onto your website without anyone copying them across. Nobody on your team has to remember to send anything.
Do the reviews go on my own website or on an OTA?
Your own website. The point is proof you own, sitting next to the rooms it's about, rather than sending guests somewhere that competes with you for the next booking. Reviews published this way work for your own booking page instead of an OTA's.
What happens if a guest is unhappy?
Your team hears about it before it turns into a public review. The answer reaches you rather than being published, which gives you the chance to put it right while the guest is still in reach. Nothing negative goes onto your site automatically.
Who decides what gets published?
You do. You set the rules for what publishes automatically, and nothing goes onto the site outside them. You can also publish or pull any individual review yourself, so the proof on your website stays something you'd be happy to stand behind.
Does this replace guest satisfaction surveys?
It does the same job with less work. The request goes out on its own after checkout, the answers land in one place, and the useful ones end up as proof on your site rather than in a report nobody opens. There's no separate survey tool to run.
Can I see all guest messages in one place?
Yes. WhatsApp, email, webchat, calls and the threads coming through your PMS all arrive in the same inbox, grouped by traveller rather than by channel. Someone who asks on webchat and follows up on WhatsApp is one conversation, not two separate ones.
How do messages get to the right person?
They're routed by what they're about. A housekeeping request goes to housekeeping instead of queueing behind a rate question at the front desk, and whoever picks it up sees the whole thread. Nothing depends on one person remembering to forward it on.
Does this work with my PMS?
For the PMS side you need a supported system, because those threads carry live reservation data. Everything else, including WhatsApp, email, webchat and calls, works regardless of what you run. A hotel with no connected PMS still gets one shared inbox.
What happens to messages nobody answers?
They stay visible in the shared inbox rather than sitting unread in one person's app. Nothing depends on a single member of staff being on shift, and anything left waiting is in front of whoever is. The thread stays with the traveller it belongs to.
Can AskWhisper answer guest questions automatically?
Yes. Routine questions get answered the moment they arrive, drawn from the details your hotel has already written down. Anything needing judgement is handed to your team with the whole conversation attached, so nobody starts from a blank screen or asks the traveller to repeat themselves.
What stops it making something up?
It answers from your own property details rather than guessing. If your hotel hasn't written something down, the question goes to a person instead of getting an invented answer. That's also why the set of facts about your hotel is worth keeping current.
Does it work at night?
Yes, and that's when it matters most. Questions asked overnight are the ones that otherwise wait until morning, by which point the traveller has often booked elsewhere or asked an OTA instead. Replies go out at the same speed at three in the morning as at three in the afternoon.
Can AskWhisper answer my hotel's phone?
Yes. The AI receptionist picks up when your team can't, answers from the details your hotel has already written down, and puts the caller through to a person as soon as one is needed. Calls get answered out of hours and during the rush at check-in.
What happens when a caller needs a real person?
They get one. When a call needs judgement, the AI receptionist connects it through to a human receptionist rather than looping the caller or dropping the line. Nobody has to hang up, try again later, or explain themselves a second time.
What can it actually answer?
Whatever your hotel has told the platform: rates, policies, parking, breakfast times, directions, opening hours. The AI receptionist answers from that same set of facts your website and chat use, rather than guessing, and hands over anything it doesn't have an answer for.
Does it replace my front desk?
No. The AI receptionist covers the calls your desk can't take, which is mostly out of hours and during the rush at check-in. The point is that your team stays with the guest standing in front of them instead of reaching for a ringing phone.
How do hotels sell more upsells without asking at the desk?
By offering at the moment a guest is most likely to say yes, in the channel they're already using. Late checkout the night before, breakfast before arrival, an upgrade while they're still deciding. The offer goes out on its own and the answer comes back in the same thread.
Do I pay commission on these?
No. Offers go out through your own channels rather than through an OTA, so what a guest spends on an upgrade or a late checkout stays with you. There's no per-transaction cut and no third party sitting between you and your own guest.
What can I sell this way?
Whatever you already offer: breakfast, room upgrades, early check-in, late checkout, transfers, experiences and anything else on your list. If your team sells it at the desk today, it can be offered ahead of time in the channel the guest is already using.
Will guests find it pushy?
Not if the timing is right and the offer applies to them. Guests only get offers relevant to their room and their stay, and anyone who has already bought something isn't offered it again. An upgrade offered while someone is still deciding reads as service.
How do I automate guest messages across the whole stay?
Set the journey up once and it runs. Confirmation, pre-arrival, in-stay and post-stay messages go out on time to the guests they apply to, without anyone having to remember. What each guest gets depends on their room, their stay and what they booked.
Can I message everyone currently staying?
Yes. One message reaches every guest currently in house, which is what you need for a closed pool, a lift out of service or an event on tonight. It goes out on the channel each guest already uses, in the language they booked in.
Does every guest get the same message?
No. What goes out depends on the room, the stay and what they booked, so a family in a suite for a week doesn't get what a one-night business guest gets. You write the journey once and each guest receives the part that applies to them.
What language do the messages go out in?
The language the guest booked in. You write each message once and it lands in the language they read, so you're not maintaining a separate journey for every market you sell to. Nobody on your team has to pick a template by nationality.
How does digital check-in work for a hotel?
You collect what you need before the guest arrives, and their key appears on their phone at check-in time. They go straight to the room without stopping at the desk. The key follows the live reservation, so it works from check-in and not before.
What happens when a guest checks out?
The key expires on its own. Nobody has to deactivate anything, and a key can't outlive the booking it belongs to, so a guest who has checked out cannot open a door. Extending a stay extends the key without anyone reissuing it.
Do I need particular locks or a particular PMS?
Yes. Digital keys need a supported lock system and a supported PMS, because the key has to follow the live reservation on both sides. It's worth checking your setup against the integrations list before counting on this one. The rest of the platform doesn't depend on it.
Can guests still check in at the desk?
Yes. Digital check-in removes the queue for the guests who'd rather skip it, and leaves your team free for the ones who want a person. Nothing forces a guest onto their phone, and both routes lead to the same reservation.
Do guests have to download an app?
No. The guest app opens in a browser from a link in their confirmation, under your own brand. There's no app store visit, no download and no password to invent, which is what usually stops guests from ever opening a hotel app at all.
How do I keep the content up to date?
You don't keep it separately. The guest app reads the same set of facts as your website and your emails, so a change made once shows up there too. There's no second copy of your breakfast times drifting out of date in another tool.
Is it branded as my hotel?
Yes. The guest app carries your brand, not ours: your name, your look, your content, your recommendations. A guest opening the link from their confirmation sees your hotel rather than a piece of third-party software with your logo added to it.
What happens to guests who message when our desk is closed?
They get an answer immediately instead of waiting until morning. Routine questions about parking, breakfast, check-in and wifi are handled straight away in the traveller's own language, and anything needing a person is queued with the full conversation so your team picks it up with context.
Do we have to leave our web agency to use AskWhisper?
No. The messaging, upsells and reviews work regardless of who built your website. If you do move the site across, changes are made by describing them rather than by raising a ticket, which is what ends the week-long wait to correct a price.
How do we keep every property answering the same way?
Every property answers from one knowledge base. A change to a policy, a price or a set of check-in instructions is saved once and is live across every building and every channel immediately. There is no second copy anywhere that can drift out of date.
Can AskWhisper run a property with no reception at all?
Yes, and that is what most aparthotels use it for. Guests complete check-in on their phone, receive their access details automatically, and get answers to questions at any hour without anyone on site. Staff are still reachable, they just aren't required for a normal arrival.
Won't automating messages make my B&B feel less personal?
Not if the right things are automated. Door codes, breakfast times and directions are information a guest wants correct and on time, not hand-typed. Automating those is what leaves you free for the recommendations and conversations guests actually remember you for.
Integrations
Which PMS systems does AskWhisper integrate with?
AskWhisper integrates with Mews, Cloudbeds, Lighthouse, RoomRaccoon, Apaleo, protel, Clock PMS+ and MyTourist. Every one of them covers two-way reservation sync, traveller profile sync and messaging triggered by reservation events. The integrations page lists what each supports, and new connections are added in the order customers ask for them.
Can I connect AskWhisper to my access control system?
Yes. AskWhisper connects to Salto for electronic access control. Digital keys are generated from live reservation data and delivered to the guest on their phone, activating at check-in and expiring at checkout without anyone deactivating them. Your existing locks and door hardware stay exactly as they are.
How does AskWhisper handle digital key delivery?
Digital keys are generated from your live reservation data and delivered to the guest on their phone, through WhatsApp or the guest app. The key activates at check-in time and expires at checkout on its own. No plastic cards, no lockboxes and no manual handover at the desk.
What if I don't have a PMS?
Most of AskWhisper works without one. The website, the webchat, the knowledge base, the AI receptionist and the journey emails all run on the facts you give us. Connecting a PMS adds the reservation-aware parts: the shared inbox, and digital check-in and keys.
Which messaging channels can AskWhisper answer on?
AskWhisper answers on WhatsApp, Instagram, Facebook Messenger, Gmail, Outlook and the webchat on your own website. Every conversation lands in one shared inbox, so a traveller who asks on Instagram and follows up by email is still a single thread for your team.
How long does it take to connect my PMS?
Most connections take a few minutes. You authorise access from inside your own account, and reservations start flowing straight away. There is nothing to install and no data to migrate. From that first connection to a fully live property, most hotels are running within a few days.
Does my data have to move to AskWhisper?
No. Your PMS stays the system of record and your data stays where it is. AskWhisper reads from it live and writes back only what it changes, like a confirmed upsell or a completed check-in. Disconnect the integration and your PMS is exactly as it was.
What happens if I switch PMS later?
You connect the new one and disconnect the old one. Your website, knowledge base, messages and journeys live in AskWhisper rather than in the PMS, so none of that has to be rebuilt. Changing PMS is a connection swap, not a migration.
Does AskWhisper work with Mews?
Yes. The Mews integration gives you automated journey messaging, upsell offers and digital check-in, all running on live reservation data. Bookings, traveller details and room moves arrive the moment they happen in Mews, and completed check-ins and confirmed extras are written back to the right folio.
How do I connect Mews to AskWhisper?
You authorise AskWhisper from inside your own Mews account. There are no API keys to find, nothing to install and no data to migrate. Your properties, room types and rates appear straight away, and you choose which journeys to run. Most properties are live within a few days.
Does AskWhisper work with Lighthouse?
Yes. Connecting Lighthouse brings reservations from every channel it manages into AskWhisper, with traveller details, dates and rates attached. That data drives automated journey messaging, upsell offers and digital check-in, and completed check-ins are written back so both systems agree.
How do I connect Lighthouse to AskWhisper?
You authorise AskWhisper from your own Lighthouse account, which takes a few minutes. Nothing is installed and no data moves. Your properties and rates appear in AskWhisper for you to check, then you turn on the journeys and upsells you want running.
Does AskWhisper work with RoomRaccoon?
Yes, and one connection covers all three parts of RoomRaccoon: the PMS, the channel manager and the booking engine. Every reservation reaches AskWhisper whichever channel it came from, driving journey messaging, upsells and digital check-in without anyone re-entering a booking by hand.
How do I connect RoomRaccoon to AskWhisper?
You authorise AskWhisper from inside your own RoomRaccoon account. There is nothing to install and no export file to produce. Your rooms and rates come through immediately, you check them once, and you pick which journeys and upsells should run from there.
Does AskWhisper work with Cloudbeds?
Yes, through the official Cloudbeds Marketplace. Reservations and traveller details sync both ways, which powers automated journey messaging, upsell offers and digital check-in. Confirmed extras are posted back to the right folio, so your Cloudbeds bill stays correct without anyone reconciling it.
How do I connect Cloudbeds to AskWhisper?
You install AskWhisper from the Cloudbeds Marketplace and authorise the connection, which takes a couple of clicks and no custom development. Your properties and rates appear in AskWhisper immediately. There is also a step-by-step setup guide on this site if you want to follow along.
Does AskWhisper work with Apaleo?
Yes. Apaleo connects over OAuth, and its webhooks push every booking change to AskWhisper the second it happens rather than on a polling schedule. That makes messages fire on real events. Multi-property groups run from one place, and the open API means the connection locks nothing in.
How do I connect Apaleo to AskWhisper?
You authorise AskWhisper from your own Apaleo account over OAuth, which takes a few minutes. Webhooks are registered automatically, so there is nothing to configure by hand. Your properties, room types and rates appear straight away, across every property in the group.
Does AskWhisper work with protel?
Yes. With protel connected, reservations, traveller details and room moves flow into AskWhisper live, and it answers on your website, on WhatsApp and by email using that data. Completed check-ins and confirmed upsells are written back, so protel stays the system of record.
How do I connect protel to AskWhisper?
You authorise AskWhisper from your own protel account. Nothing is installed, nothing is migrated and no developer is needed. Your properties and rates come through for you to check once, then you choose which journeys, upsells and check-in steps should run.
Does AskWhisper work with Clock PMS+?
Yes. Clock PMS+ feeds every booking into AskWhisper with its dates, room type and traveller details, and each one turns into timed journey messages, upsell offers and digital check-in. Confirmed extras and completed check-ins are written back, so Clock PMS+ stays the system of record.
How do I connect Clock PMS+ to AskWhisper?
You authorise AskWhisper from inside your own Clock PMS+ account. There is nothing to install and no data to move. Your rooms and rates appear immediately for you to check, and from there you pick which journeys and upsells run.
Does AskWhisper work with MyTourist?
Yes, and it is a good fit for the smaller properties MyTourist is built for. Bookings, traveller details and registration data flow into AskWhisper, which then handles messaging, upsells and check-in on its own. There is no front desk shift required to keep it running.
How do I connect MyTourist to AskWhisper?
You link your MyTourist account and AskWhisper starts reading bookings straight away. The setup is deliberately short for small teams: connect, check what came through, go live. There is nothing to install, nothing to migrate and nothing to maintain afterwards. Most properties are live within a few days.
Does AskWhisper work with Salto?
Yes. Salto is our access-control integration. Digital keys are created from live reservation data and delivered to the traveller's phone before arrival, activating at check-in time and expiring at checkout on their own. No plastic cards, no lockbox and no handover at a desk.
Do I need new locks to use digital keys with AskWhisper?
No. The integration runs on the Salto system already installed on your doors. Nothing is replaced and nothing is rewired. AskWhisper asks Salto for a key and Salto issues it, so your existing hardware, doors and access points stay exactly as they are.
Does AskWhisper work with WhatsApp?
Yes. WhatsApp is the channel most travellers already have open, and AskWhisper answers there in seconds, in their own language, at any hour. Journey messages, upsell offers and digital keys all go out over it, and every conversation lands in one shared inbox.
How do I connect WhatsApp to AskWhisper?
You authorise AskWhisper from your own WhatsApp Business account. Your number, your history and your profile all stay where they are. You then answer a short set of questions about your property, which is what the replies are drawn from, and turn it on.
Does AskWhisper work with Instagram?
Yes. Instagram DMs are answered in seconds instead of piling up, which matters because most of them are questions about rates, rooms and availability from people close to booking. Each conversation lands in the same shared inbox as WhatsApp and email.
How do I connect Instagram to AskWhisper?
You authorise AskWhisper from your own Instagram business account. Your handle, followers and message history stay exactly as they are. You answer a short set of questions about your property once, and DMs start getting answered from that point on.
Does AskWhisper work with Facebook Messenger?
Yes. Messenger conversations get a real answer in seconds, at any hour, in the traveller's own language. They join WhatsApp, Instagram and email in one shared inbox rather than sitting in a separate tab nobody has open, so nothing waits until somebody remembers to check.
How do I connect Facebook to AskWhisper?
You authorise AskWhisper from your own Facebook page. Your page, followers and message history stay exactly as they are. After a short set of questions about your property, Messenger questions start being answered, with your team able to step into any conversation.
Does AskWhisper work with Gmail?
Yes. Traveller email arrives in the same shared inbox as WhatsApp and Instagram, with the matching booking already attached and a reply already drafted. Your team approves rather than composes, and a conversation that starts in chat and ends in email stays one conversation.
How do I connect Gmail to AskWhisper?
You authorise AskWhisper from your own Gmail account, which takes a couple of minutes. Your address stays yours and your archive stays where it is - AskWhisper reads what arrives and drafts what goes back. Nothing sends unless the rules you set say it can.
Does AskWhisper work with Outlook?
Yes. Outlook mail joins every other message in one shared inbox, with the booking attached and a reply drafted, so nobody digs through a thread to work out who is writing. Pre-arrival, in-stay and post-stay emails go out from the same place.
How do I connect Outlook to AskWhisper?
You authorise AskWhisper from your own Outlook account. Your mailbox stays yours and nothing is migrated anywhere. Mail then arrives in the shared inbox with replies drafted against the booking, and nothing is sent unless the rules you set allow it.
How do digital keys work across separate buildings?
Keys are generated from live reservation data and delivered to the guest's phone, activating at check-in and expiring at checkout. Each building's lock system is connected once, and the guest only ever sees access to the unit they booked, in the building they booked it in.
I don't use a PMS. Can I still use AskWhisper?
Yes. A PMS connection adds automatic timing based on real reservations, but it isn't required to start. Without one you still get the website, the guest messaging, the knowledge base and the review collection, and you can connect a system later without redoing anything.
Pricing
How much does AskWhisper cost?
AskWhisper starts at €7 per room per month, minimum €21 per month, with a one-time €399 setup fee. That covers the communication suite. A hotel website is €4 per room per month, voice AI €2 and digital keys €2. Hotel groups with specific requirements can arrange a custom partnership.
Is there a minimum contract period?
Contract terms depend on the size and setup of your property, so speak to our team for the specifics. Arrangements are flexible and run from single B&Bs to large hotel groups. Nothing about the platform locks your data in: your PMS, booking engine and reservations stay where they are.
Is AskWhisper priced per property or per group?
Per room, across the portfolio, with tailored pricing for groups and more complex setups. Properties are managed together rather than as separate accounts, so adding a building doesn't mean starting a new subscription or reconfiguring anything.
Are serviced apartments priced the same as hotel rooms?
Yes. Pricing is per room per month, and a serviced apartment counts as a room whichever building it sits in. Operations running several addresses under one brand are quoted as a group rather than as separate subscriptions.
Getting started
How long does setup take?
Most properties go live within a few days. You describe the property, the first version of everything you switched on comes back from that description, and connecting your PMS is a matter of approving access. There's no migration and no data-entry project to work through first.
Do I need someone technical to run it?
No. Everything is edited in one place, in plain language, the same way you described the property in the first place. Connecting a PMS or a key system is done by approving access rather than by writing anything. There is nothing to host, update or patch.
Who writes the website and the answers?
AskWhisper writes the first version from your description, then you edit it. That covers your website pages, the answers the chat gives and the journey emails. Whatever you change is what a traveller sees, and a change made once applies everywhere that fact appears.
Can I customize the messaging to match my brand?
Yes, fully. Every message, the guest app and the automated journeys carry your brand: your tone of voice, your visual identity, your wording. You change any of it from one place, in plain language, and what you change is what the guest sees on every channel.
What if I need to change my content once the app is live?
You change it in the dashboard whenever you like, and it applies across every channel at once. The website, the chat answers, the emails and the guest app all read from the same set of facts about your hotel, so there is no second place left showing the old version.
Who on our side is going to run this?
Whoever already knows the answers. Changes are made by describing them in plain language rather than by editing a CMS, so a receptionist can correct the breakfast hours without raising a ticket. No dedicated administrator and no technical owner is required.
How does a rollout across several properties work?
One property goes live first, and the setup it produces becomes the template for the rest. House rules, journeys and offers are configured once at group level and inherited by each building, with room for a property to differ where it genuinely does. Adding a property later reuses the same template.
Results
What results can hotels expect from AskWhisper?
Properties using AskWhisper see a 34% reduction in front desk calls, over 70% fewer repetitive questions, and 22% more upsell revenue per booking, alongside measurably higher guest satisfaction scores. Those figures are typically reached within the first three months of running the platform.
How quickly do hotels see results?
Most properties see measurable improvements within the first month. AI response times drop to under five seconds from day one, so the change in how fast travellers get an answer is immediate. Operational savings and upsell revenue build from there as your guest journeys get refined.
Are these results typical?
Yes. The figures shown are representative of properties running AskWhisper's guest journey messaging, AI replies and upselling together rather than one piece on its own. Results vary with property size, guest volume and how the journeys are configured, so your own numbers will differ.
Why aren't the hotels in your case studies named?
Because those properties haven't agreed to be named yet. The room counts, cities, systems and figures are all real and come from the property itself, and only the name is held back. When a hotel agrees to be named, the case is updated in place rather than rewritten.
Will AskWhisper work for a property my size?
AskWhisper runs at properties from around 20 rooms up to groups of several hundred units. The published cases cover a 45-room boutique hotel, a 90-room city hotel and a three-property aparthotel group. Smaller properties usually feel the messaging and upsell gains first, because there are fewer people to absorb the work.
Comparisons
What is the best HiJiffy alternative for independent hotels?
AskWhisper is the closest alternative for an independent hotel that wants more than a chatbot. HiJiffy focuses on AI messaging and booking-conversion chat. AskWhisper covers the same messaging ground and adds the website, a branded guest app, commission-free upsells and digital keys, all reading one set of facts about the property.
Does HiJiffy build hotel websites?
No. HiJiffy is a guest communications hub: chat, messaging and a booking-conversion chatbot that sits on the website you already have. AskWhisper builds the website itself from a description of your property, and the same content then feeds the chat answers, the guest app and the journey emails.
How does HiJiffy pricing compare to AskWhisper?
HiJiffy prices per property, from EUR 99 per month, with several capabilities held in the EUR 319 Premium tier. AskWhisper prices per room, from EUR 7 per room per month with a EUR 21 monthly minimum. Per-room pricing usually favours smaller properties; per-property pricing favours large ones.
Can I switch from HiJiffy to AskWhisper?
Yes, and nothing has to be migrated. AskWhisper sits on top of the PMS, channel manager and booking engine you already run, so your reservations stay where they are. You describe the property, check what comes back, and connect the same systems HiJiffy was connected to.
What is the best Duve alternative for independent hotels?
AskWhisper is the alternative for a hotel that wants the guest app and the website running from the same content. Duve is a mature guest experience platform built around online check-in. AskWhisper covers check-in and the app too, and adds the website you build by describing your property.
Does Duve include a hotel website?
No. Duve provides a guest app and online check-in that sit alongside your existing website. AskWhisper builds the website from a description of your property, and every page then reads the same facts as the chat answers, the guest app and the emails, so one change updates all of them.
Is Duve or AskWhisper better for a small independent hotel?
Duve suits properties that mainly want a polished check-in and guest app and already have their website and messaging handled. AskWhisper suits properties that want the whole traveller journey in one place, from the first website visit to the post-stay email, with one team and one set of content.
Can I switch from Duve to AskWhisper?
Yes. AskWhisper connects to the same PMS and lock systems rather than replacing them, so your reservations and door hardware stay exactly as they are. You describe the property, review the first version of everything you switched on, and approve access to the systems Duve was reading.
What is the best Canary Technologies alternative for European hotels?
AskWhisper is the alternative built for independent European properties. Canary is a guest management system strongest with larger US hotels, covering check-in, payments and upsells. AskWhisper covers messaging, upsells, check-in and keys, and adds the website, priced per room from EUR 7 a month.
Does Canary Technologies build hotel websites?
No. Canary is a guest management system covering check-in, payments and upselling around the website you already run. AskWhisper builds the website itself from a written description of the property, then keeps it in step with the chat answers, the guest app and the journey emails automatically.
How does Canary pricing compare to AskWhisper?
Canary quotes per property and typically targets larger hotels and groups. AskWhisper publishes per-room pricing from EUR 7 per room per month, with a EUR 21 monthly minimum and a EUR 399 one-time setup fee. Smaller independents usually find per-room pricing lands lower for their size.
Can I switch from Canary to AskWhisper?
Yes. AskWhisper reads from your PMS and writes back to it rather than replacing it, so reservations, payments and door hardware are untouched. Setup is describing the property and approving access to the systems Canary already connects to. Most properties go live within a few days.
What is the best Runnr.ai alternative for hotels?
AskWhisper is the alternative for a hotel that wants more than messaging. Runnr.ai is a young European AI-first platform focused on WhatsApp automation and fast setup. AskWhisper covers the same messaging ground and adds the website, the guest app, commission-free upsells and digital keys.
Does Runnr.ai cover the whole guest journey?
Runnr.ai concentrates on AI messaging, particularly WhatsApp, from booking through to post-stay. AskWhisper starts earlier, at the website a traveller lands on before they book, and carries the same content through the chat, the guest app, the upsell offers and the emails after checkout.
Is Runnr.ai or AskWhisper better for a small hotel?
Runnr.ai suits a property that wants WhatsApp automation running quickly and nothing else changed. AskWhisper suits a property that also wants its website, guest app and upsells reading the same content, so a price or a policy changed once is correct everywhere a traveller looks.
Can I switch from Runnr.ai to AskWhisper?
Yes. Both sit on top of your PMS rather than replacing it, so the switch is a matter of describing your property, reviewing what comes back, and pointing AskWhisper at the same systems. Your reservations, booking engine and payments are not touched at any point.
What is the best Akia alternative for European hotels?
AskWhisper is the alternative for European independents. Akia is a messaging and automation platform focused on the US market and used by several major hotel brands. AskWhisper covers messaging and automation too, adds the website and guest app, and prices per room from EUR 7 a month.
Does Akia include a hotel website or guest app?
Akia focuses on messaging and automation around the systems a hotel already runs. AskWhisper builds the website from a description of your property and includes a branded guest app that needs no download, both reading the same set of facts as the chat answers and the journey emails.
How does Akia pricing compare to AskWhisper?
Akia quotes per property on request. AskWhisper publishes its pricing: EUR 7 per room per month for the communication suite, EUR 4 for the website, EUR 2 each for voice AI and digital keys, with a EUR 21 monthly minimum. Published per-room pricing is easier to compare at a small size.
Can I switch from Akia to AskWhisper?
Yes. AskWhisper connects to your PMS and channel manager rather than replacing them, so nothing about your reservations changes. You describe the property, edit the first version of whatever you switched on, and approve access to the same systems. Most properties go live within a few days.
Still stuck on something?
Ask us anything about your own property. A real person answers, usually the same day.