More conversion
More of the travellers who find you book directly through your own channels.
Answers in seconds, in any language
Routine questions get answered the moment they land, at any hour, in whatever language the traveller wrote in.
How it works
A question lands
On WhatsApp, webchat or email, at any hour.
It reads what your hotel knows
The same information your website and guest app use.
It answers in their language
In your hotel's voice, in the language they wrote in.
The old way, and this way
| Task | Without AskWhisper | With AskWhisper |
|---|---|---|
| A question overnight | Waits until morning | Answered as it lands |
| A guest writes in French | A translate tab and a guess | Answered in French |
| The same question again | Typed out again | Answered from what you wrote once |
| Something needing judgement | Lost in the queue | Handed over with the whole thread |
A question overnight
Without AskWhisper
Waits until morning
With AskWhisper
Answered as it lands
A guest writes in French
Without AskWhisper
A translate tab and a guess
With AskWhisper
Answered in French
The same question again
Without AskWhisper
Typed out again
With AskWhisper
Answered from what you wrote once
Something needing judgement
Without AskWhisper
Lost in the queue
With AskWhisper
Handed over with the whole thread
What's inside
WhatsApp and webchat
Answered the second the message arrives.
Email drafts
A reply written from your property details, ready for your team to send.
Any language
Your team doesn't need to speak it to answer in it.
Answers from your own details
Never a guess. If your hotel hasn't said it, it isn't answered.
Overnight and at the weekend
The hours when questions get abandoned instead of asked twice.
Handed to a person when it matters
Anything needing judgement goes to your team with the thread attached.
Why the answers are actually right
An answer is only worth sending if it's right. This one reads the same details as your website, your emails and your guest app, so a traveller who asks about breakfast gets the time that's on the room page, not the one that was true last season.
- Discovery (this part)
- Booking (this part)
- Pre-arrival (this part)
- In-stay (this part)
- Post-stay (this part)
What you get out of it
More time
Less copying and switching between tools, more time for hosting.
Questions hoteliers ask
What language does it answer in?
Whichever language the traveller wrote in. Your team doesn't need to speak it, and you don't need a separate inbox for each market you sell to. The whole thread stays in one place, so whoever picks it up next can see everything that was said.
Can AskWhisper answer guest questions automatically?
Yes. Routine questions get answered the moment they arrive, drawn from the details your hotel has already written down. Anything needing judgement is handed to your team with the whole conversation attached, so nobody starts from a blank screen or asks the traveller to repeat themselves.
What stops it making something up?
It answers from your own property details rather than guessing. If your hotel hasn't written something down, the question goes to a person instead of getting an invented answer. That's also why the set of facts about your hotel is worth keeping current.
Does it work at night?
Yes, and that's when it matters most. Questions asked overnight are the ones that otherwise wait until morning, by which point the traveller has often booked elsewhere or asked an OTA instead. Replies go out at the same speed at three in the morning as at three in the afternoon.
What else it works with
Want every question answered?
Just Ask Whisper.
Routine questions get answered the moment they land, at any hour, in whatever language the traveller wrote in.