Upsells that sell themselves

Breakfast, late checkout, a table, an upgrade: offered at the moment a guest is most likely to say yes, through your own channels.

A chilled bottle and two glasses on a terrace table

How it works

Three steps, in order
  1. Set what you sell

    Breakfast, upgrades, late checkout, transfers, whatever you offer.

  2. Pick the moment

    The offer goes out when it's most likely to land, not the day they arrive.

  3. It goes out

    Through your own channels, so there's no commission on top.

The new way of doing hospitality is here

  • Offering an upgrade

    Without AskWhisper

    An awkward pitch at the desk

    With AskWhisper

    Offered at the right moment

  • Commission on extras

    Without AskWhisper

    Paid on every one

    With AskWhisper

    Sold through your own channels

  • When the offer goes out

    Without AskWhisper

    Arrival day, too late

    With AskWhisper

    The night before checkout

  • Who gets offered what

    Without AskWhisper

    Everyone, the same thing

    With AskWhisper

    Only the guests it applies to

What's inside

  • What you sell, your prices

    Breakfast, upgrades, late checkout, transfers, experiences.

  • Offered to the right guests

    A guest who already bought breakfast doesn't get offered breakfast.

  • Timed to the stay

    Before arrival, mid-stay, the night before checkout.

  • In the chat they're already in

    No new app, no new login.

  • In the pre-arrival email

    Where they're already reading about their stay.

  • In the guest app

    Sitting next to their booking rather than in a separate inbox.

Why it needs everything connected

The right moment is only knowable if you can see the whole stay. This reads the same booking, room and stay details as your inbox and your guest app, so the late checkout is offered the night before rather than on arrival day, and never to someone who already has it.

Upselling running from booking through to post-stay
  1. Discovery
  2. Booking (this part)
  3. Pre-arrival (this part)
  4. In-stay (this part)
  5. Post-stay (this part)

By using AskWhisper, you get…

  • More revenue

    More earned per stay, without anyone chasing it or asking the awkward question.

  • More conversion

    More of the travellers who find you book directly through your own channels.

  • More time

    Less copying and switching between tools, more time for hosting.

Questions hoteliers ask

How do hotels sell more upsells without asking at the desk?

By offering at the moment a guest is most likely to say yes, in the channel they're already using. Late checkout the night before, breakfast before arrival, an upgrade while they're still deciding.

Do I pay commission on these?

No. Offers go out through your own channels rather than through an OTA, so what a guest spends on an upgrade stays with you.

What can I sell this way?

Whatever you already offer: breakfast, room upgrades, early check-in, late checkout, transfers, experiences and anything else in your list.

Will guests find it pushy?

Not if the timing is right and the offer is relevant. Guests only get offers that apply to them, and anyone who already bought something isn't offered it again.

Want to earn more per stay?
Just Ask Whisper.

Breakfast, late checkout, a table, an upgrade: offered at the moment a guest is most likely to say yes, through your own channels.