More revenue
More earned per stay, without anyone chasing it or asking the awkward question.
Upsells that sell themselves
Breakfast, late checkout, a table, an upgrade: offered at the moment a guest is most likely to say yes, through your own channels.
How it works
Set what you sell
Breakfast, upgrades, late checkout, transfers, whatever you offer.
Pick the moment
The offer goes out when it's most likely to land, not the day they arrive.
It goes out
Through your own channels, so there's no commission on top.
The old way, and this way
| Task | Without AskWhisper | With AskWhisper |
|---|---|---|
| Offering an upgrade | An awkward pitch at the desk | Offered at the right moment |
| Commission on extras | Paid on every one | Sold through your own channels |
| When the offer goes out | Arrival day, too late | The night before checkout |
| Who gets offered what | Everyone, the same thing | Only the guests it applies to |
Offering an upgrade
Without AskWhisper
An awkward pitch at the desk
With AskWhisper
Offered at the right moment
Commission on extras
Without AskWhisper
Paid on every one
With AskWhisper
Sold through your own channels
When the offer goes out
Without AskWhisper
Arrival day, too late
With AskWhisper
The night before checkout
Who gets offered what
Without AskWhisper
Everyone, the same thing
With AskWhisper
Only the guests it applies to
What's inside
What you sell, your prices
Breakfast, upgrades, late checkout, transfers, experiences.
Offered to the right guests
A guest who already bought breakfast doesn't get offered breakfast.
Timed to the stay
Before arrival, mid-stay, the night before checkout.
In the chat they're already in
No new app, no new login.
In the pre-arrival email
Where they're already reading about their stay.
In the guest app
Sitting next to their booking rather than in a separate inbox.
Why timing needs the whole picture
The right moment is only knowable if you can see the whole stay. This reads the same booking, room and stay details as your inbox and your guest app, so the late checkout is offered the night before rather than on arrival day, and never to someone who already has it.
- Discovery
- Booking (this part)
- Pre-arrival (this part)
- In-stay (this part)
- Post-stay (this part)
What you get out of it
More conversion
More of the travellers who find you book directly through your own channels.
More time
Less copying and switching between tools, more time for hosting.
Questions hoteliers ask
How do hotels sell more upsells without asking at the desk?
By offering at the moment a guest is most likely to say yes, in the channel they're already using. Late checkout the night before, breakfast before arrival, an upgrade while they're still deciding. The offer goes out on its own and the answer comes back in the same thread.
Do I pay commission on these?
No. Offers go out through your own channels rather than through an OTA, so what a guest spends on an upgrade or a late checkout stays with you. There's no per-transaction cut and no third party sitting between you and your own guest.
What can I sell this way?
Whatever you already offer: breakfast, room upgrades, early check-in, late checkout, transfers, experiences and anything else on your list. If your team sells it at the desk today, it can be offered ahead of time in the channel the guest is already using.
Will guests find it pushy?
Not if the timing is right and the offer applies to them. Guests only get offers relevant to their room and their stay, and anyone who has already bought something isn't offered it again. An upgrade offered while someone is still deciding reads as service.
What else it works with
Want to earn more per stay?
Just Ask Whisper.
Breakfast, late checkout, a table, an upgrade: offered at the moment a guest is most likely to say yes, through your own channels.