AskWhisper

Your beds are full of travellers. So is your inbox.

Travellers arrive from everywhere, at every hour, with the same ten questions. Answering them is the part of the job that shouldn't need a person.

See what it costs

This is you if

  • Dorms and private rooms under one roof
  • Travellers from all over the world, every single week
  • Late arrivals, early departures and a desk that can't cover every hour
  • A crowd that books, asks and checks in from a phone

Sound familiar?

Three things that come with a full house of travellers.

  • Someone asks about lockers in Portuguese at two in the morning, and the answer waits until the day shift reads it.

  • The night bus gets in at midnight, and one person on the desk is checking in six travellers while a seventh waits at the door.

  • Breakfast, a private room and Saturday's walking tour sell themselves once someone mentions them. Nobody has time to mention them.

What changes

  • Get time back for the team

    Questions about lockers, towels, Wi-Fi and check-out times answer themselves. Your team keeps the welcome, the events and the conversations that make a hostel worth coming back to.

  • Turn more lookers into bookers

    A traveller weighing your own site against the OTA listing gets the question answered right there, in their own language, and books the bed with you instead.

  • Earn more per stay

    Breakfast, a private room, the city tour: offered at the moment a traveller is deciding, not left on a flyer by reception.

Where to start

Hostels start with the questions and the arrivals. These four cover most of both.

Hangs off what you run

The preferred partner of Europe's Famous Hostels

Questions from hostel owners

Does AskWhisper work for a hostel with dorms and private rooms?

Yes. AskWhisper answers travellers the same way whether they're looking at a dorm bed or a private room, on WhatsApp, webchat and email, in their own language. Dorm rules, locker details and check-out times live in one knowledge base, so every answer matches what your own team would say at the desk.

Can guests who arrive at 2am check in without anyone at the desk?

Yes. Guests complete check-in on their phone before they arrive and receive their access details automatically, so a late flight doesn't need someone waiting up. With a connected lock system such as Salto, the digital key activates at check-in and expires at checkout. Your team stays reachable for anything that needs a person.

How much does AskWhisper cost for a hostel?

Hostels are priced differently from hotels, to fit the way a hostel sells its beds. The rate depends on your size and setup, so it's quoted on a short call rather than listed on the pricing page. Members of Europe's Famous Hostels get a discounted member rate. Book a call and we'll put a number on your hostel.

Not quite your kind of place?

Want your night shift back?
Just Ask Whisper.

Describe your hostel and watch the website build itself. The messages, the arrivals and the offers run from the same place.