More from every guest? Just Ask Whisper.
Every booking gets the right message and the right offer at the right moment, in the guest's own language, and every extra books straight into the PMS.
- A message to every Sunday departure
- The same offer for guests without WhatsApp
- Late check-out added as an extra in the PMS
- On the guest app's home screen
Every guest, in their own language
A welcome in Dutch, an email in English, a WhatsApp in French. Whisper writes each one for the guest it's for, at the moment it matters.
Group Lumen is our demo group: six hotels, each in its own brand and language.
What's in post-booking
Everything between the booking and the review, done before anyone has to ask.
- Guest journeysFrom booking to checkout, every guest gets the right message at the right time, on WhatsApp or email, in their language and matched to what they booked.Explore
- AI repliesGuest questions on WhatsApp, email and webchat are answered the moment they land, from the hotel's own knowledge base, and the ones that need a person go to the team.Explore
- Unified inboxWhatsApp, email, webchat, Instagram and Facebook messages for every hotel land in one inbox, with the conversations that need a person on top.Explore
- Automated upsellsBreakfast, parking, late check-out and experiences offered at the moment a guest is most likely to say yes, and booked straight into the PMS.Explore
- Guest appEverything a guest needs during the stay, from the wifi to breakfast hours and local tips, in a guest app that opens from a link. Nothing to download.Explore
- Check-in and digital keysGuests check in online before they arrive and get a digital key on their phone, so a late arrival doesn't need anyone at the desk.Explore
- Voice AI receptionistAn AI receptionist picks up the hotel's phone when the team can't, answers from the knowledge base in the caller's language and passes on what needs a person.Explore
- Reviews and guest feedbackEvery guest is asked about their stay while there's still time to act, and happy guests are invited to say so where travellers look.Explore
More from every guest, at real hotels
See all results
€24,000+in upsells in the first three months, booked straight into the PMS.C-Hotels Silt4-star seafront hotel · MiddelkerkeRead the case
60%+of arriving guests reached with a message, every one a chance to sell.C-Hotels Andromeda4-star seafront hotel · OstendRead the case
85%+of guests rate their stay 9 or 10, the reviews the next booking reads.Yalo GhentUrban boutique hotel · GhentRead the case
Questions hoteliers ask
See every questionSet the journey up once and it runs. Confirmation, pre-arrival, in-stay and post-stay messages go out on time to the guests they apply to, without anyone having to remember. What each guest gets depends on their room, their stay and what they booked.
Yes. One message reaches every guest currently in house, which is what you need for a closed pool, a lift out of service or an event on tonight. It goes out on the channel each guest already uses, in the language they booked in.
Whichever language the traveller wrote in. Your team doesn't need to speak it, and you don't need a separate inbox for each market you sell to. The whole thread stays in one place, so whoever picks it up next can see everything that was said.
Yes. Routine questions get answered the moment they arrive, drawn from the details your hotel has already written down. Anything needing judgement is handed to your team with the whole conversation attached, so nobody starts from a blank screen or asks the traveller to repeat themselves.
Yes. WhatsApp, email, webchat, calls and the threads coming through your PMS all arrive in the same inbox, grouped by traveller rather than by channel. Someone who asks on webchat and follows up on WhatsApp is one conversation, not two separate ones.