Check in on the phone, walk straight to the room
Guests check in online before they arrive and get a digital key on their phone, so a late arrival doesn't need anyone at the desk.
Group Lumen is our demo group: six hotels, each in its own brand and language.
What it does, exactly
Online check-in collects guest details before arrival and writes them to the PMS. With a connected lock system such as Salto, the guest's phone becomes the key, active from check-in until checkout and only for the room they booked. Late arrivals and properties without a reception run without a staffed desk.
- Locks
- Salto
- Works with
- Your PMS, where check-in details are written
- Delivered
- To the guest's phone, by WhatsApp or email
- Across a group
- Every building connected once
How it works
Check in before arrival
Details and arrival time, filled in on the phone.
The key arrives
With Salto, a digital key goes to the guest's phone.
Straight to the room
Active from check-in until checkout, for their room only.
What's inside
Online check-in
Details and arrival time collected before the guest travels.
A key on the phone
With Salto, active from check-in to checkout.
Only their room
Access to the room and building they booked.
No desk needed
For late arrivals and properties without a reception.
Before and after Whisper
- A 2am arrival
Without AskWhisper: Someone waits up
With AskWhisper: Checked in and in the room
- Guest details
Without AskWhisper: Copied from a form at the desk
With AskWhisper: Filled in online, written to the PMS
- Keys
Without AskWhisper: Cut, handed over, sometimes lost
With AskWhisper: On the phone, expire at checkout
Questions hoteliers ask
See every questionYou collect what you need before the guest arrives, and their key appears on their phone at check-in time. They go straight to the room without stopping at the desk. The key follows the live reservation, so it works from check-in and not before.
The key expires on its own. Nobody has to deactivate anything, and a key can't outlive the booking it belongs to, so a guest who has checked out cannot open a door. Extending a stay extends the key without anyone reissuing it.
Yes. Digital keys need a supported lock system and a supported PMS, because the key has to follow the live reservation on both sides. It's worth checking your setup against the integrations list before counting on this one. The rest of the platform doesn't depend on it.
Yes. Digital check-in removes the queue for the guests who'd rather skip it, and leaves your team free for the ones who want a person. Nothing forces a guest onto their phone, and both routes lead to the same reservation.