Answer every traveller, then send them to book
The webchat on each hotel's site answers in seconds, in the traveller's language, and points to the booking engine while they're still deciding.
Group Lumen is our demo group: six hotels, each in its own brand and language.
What it does, exactly
AskWhisper's webchat sits on every page of each hotel's website, whether we built the site or not. It answers from the hotel's knowledge base in the language the traveller writes in, at any hour, and leads to the hotel's own booking engine. When a question needs a person, the conversation goes to the team's inbox with the whole thread.
- Where
- Every page of each hotel's website, ours or yours
- Languages
- Any language the traveller writes in
- Answers from
- The hotel's knowledge base
- Across a group
- Each hotel's chat in its own brand and voice, one inbox for the team
How it works
A traveller asks
About parking, rooms, pets or dates, at any hour.
Whisper answers
In seconds, in their language, from the hotel's knowledge base.
They book direct
The answer leads to the hotel's booking engine instead of an OTA.
What's inside
Every language
Answers in the language the traveller writes in.
Day and night
A question at midnight gets the same answer as one at noon.
Leads to the booking engine
Answers point to the right room, offer or date on the hotel's own engine.
Handed over when it matters
Anything that needs judgement goes to the team's inbox with the whole thread.
Before and after Whisper
- A question at midnight
Without AskWhisper: Unanswered until morning, and the traveller books elsewhere
With AskWhisper: Answered as it's asked
- A question in German
Without AskWhisper: A contact form and a wait
With AskWhisper: Answered in German
- Is there parking?
Without AskWhisper: An email back and forth
With AskWhisper: Answered, with a link to book
Questions hoteliers ask
See every questionYes. The webchat works on any hotel website, not only the ones AskWhisper builds. It answers from the hotel's knowledge base in the hotel's own brand and voice, and groups can run it on every hotel's site with one inbox for the team behind all of them.
Yes. Every answer can lead to the hotel's own booking engine, to the right room or offer, while the traveller is still deciding. Questions get answered in seconds at any hour and in their language, so fewer travellers leave to look for the same information on an OTA.
The conversation goes to the team's inbox with the whole thread, so a person picks it up without asking the traveller to repeat anything. Anything that needs judgement, like a special request or a complaint, is handed over rather than guessed at, and the traveller is told someone will follow up.