The right message to the right guests
Send a message to exactly the guests it's for: everyone arriving this weekend, families, guests on a package or everyone at one hotel, each in their own language.
Group Lumen is our demo group: six hotels, each in its own brand and language.
What it does, exactly
Targeted messages reach a group of guests on WhatsApp or email, picked by arrival date, hotel, room type, package or other booking details from the PMS. Use them for promotions, event invitations and urgent notices. Each guest gets the message in their language, and replies come back to the team's inbox.
- Channels
- WhatsApp and email
- Who gets it
- Any group from PMS booking data: dates, hotel, room type, package
- Languages
- Each guest's own
- Across a group
- One hotel, several or all of them
How it works
Pick the guests
"Everyone arriving Friday at the Harbour hotel."
Say what to send
Whisper writes it for each guest, in their language.
It goes out
On WhatsApp or email, with replies in one inbox.
What's inside
Groups from the PMS
Arrival dates, hotels, room types, packages and booking details.
Promotions and invitations
Events, offers and upgrades for the guests they suit.
Urgent notices
A road closure or a fire drill to everyone staying, within minutes.
Every guest's language
One message, sent in each guest's own language.
Before and after Whisper
- Invite this weekend's guests
Without AskWhisper: A mail merge from a PMS export
With AskWhisper: Asked, sent
- Warn everyone checked in
Without AskWhisper: An email that lands in spam
With AskWhisper: A WhatsApp to every guest within minutes
- Guests from five countries
Without AskWhisper: One message in English
With AskWhisper: Each in their own language
Questions hoteliers ask
See every questionYes. Pick guests by arrival date, hotel, room type, package or other booking details from the PMS, and Whisper sends the message on WhatsApp or email in each guest's language. Replies come back to the team's inbox, so a question about the offer gets answered like any other message.
Yes. A notice to everyone checked in, such as a road closure or a fire drill, goes out on WhatsApp within minutes, where guests actually read it. When a scam targeted hotel guests in Ghent, every guest at Hotel Harmony had a WhatsApp warning within the hour.
No. A journey runs on its own for every booking, like a welcome before arrival or a note at checkout. A targeted message is one you decide to send, to a group of guests you pick, such as an event invitation or an offer for this weekend's arrivals.