Every call answered, in any language
An AI receptionist picks up the hotel's phone when the team can't, answers from the knowledge base in the caller's language and passes on what needs a person.
Group Lumen is our demo group: six hotels, each in its own brand and language.
What it does, exactly
The voice AI receptionist answers calls to the hotel's number after hours, when the line is busy or around the clock. It answers from the hotel's knowledge base in the caller's language, and anything that needs a person goes to the team as a summary, so no call is lost.
- When
- After hours, when the line is busy, or around the clock
- Languages
- The caller's own
- Answers from
- The hotel's knowledge base
- Hand-over
- A summary to the team's inbox
How it works
A call comes in
After hours, when the line is busy, or at any time.
Whisper answers
In the caller's language, from the hotel's knowledge base.
Nothing is lost
What needs a person goes to the team as a summary.
What's inside
After hours, overflow or always
Answers when you want it to.
Every language
Speaks the caller's language.
The same answers as every channel
Reads the same knowledge base as the chat and the website.
A summary for the team
Calls that need a person arrive as a short summary.
Before and after Whisper
- A call at 23:00
Without AskWhisper: Voicemail, if anyone checks it
With AskWhisper: Answered
- Three calls at check-in time
Without AskWhisper: Two wait, one hangs up
With AskWhisper: All three answered
- A caller in Italian
Without AskWhisper: Whoever's on shift tries
With AskWhisper: Answered in Italian
Questions hoteliers ask
See every questionYes. The AI receptionist picks up when your team can't, answers from the details your hotel has already written down, and puts the caller through to a person as soon as one is needed. Calls get answered out of hours and during the rush at check-in.
They get one. When a call needs judgement, the AI receptionist connects it through to a human receptionist rather than looping the caller or dropping the line. Nobody has to hang up, try again later, or explain themselves a second time.
Whatever your hotel has told the platform: rates, policies, parking, breakfast times, directions, opening hours. The AI receptionist answers from that same set of facts your website and chat use, rather than guessing, and hands over anything it doesn't have an answer for.
No. The AI receptionist covers the calls your desk can't take, which is mostly out of hours and during the rush at check-in. The point is that your team stays with the guest standing in front of them instead of reaching for a ringing phone.