More time
Less copying and switching between tools, more time for hosting.
Check in without the desk
Guests arrive, open their key on their phone and walk in. Keys switch on at check-in and expire at checkout on their own.
How it works
Details before arrival
Everything you need, collected before they land.
The key appears
On their phone at check-in time, without anyone issuing it.
They walk in
No queue, no plastic, no lockbox in the rain.
The old way, and this way
| Task | Without AskWhisper | With AskWhisper |
|---|---|---|
| Arrivals at four o'clock | A queue at the desk | Straight to the room |
| The key | A plastic card or a lockbox | On their phone |
| Access after checkout | Somebody deactivates it | It expires on its own |
| A room move | Reissued by hand | It follows the reservation |
Arrivals at four o'clock
Without AskWhisper
A queue at the desk
With AskWhisper
Straight to the room
The key
Without AskWhisper
A plastic card or a lockbox
With AskWhisper
On their phone
Access after checkout
Without AskWhisper
Somebody deactivates it
With AskWhisper
It expires on its own
A room move
Without AskWhisper
Reissued by hand
With AskWhisper
It follows the reservation
What's inside
Keys on their phone
Delivered to the guest app, with nothing to collect.
On and off by themselves
Active at check-in, expired at checkout, without anyone toggling.
Room access
The right guest, the right door, the right dates.
In the guest app
Next to their stay details rather than in a separate app.
Reads your PMS
Arrivals, departures and room moves come from the system you already run.
Early check-in as an upsell
The key can start earlier, if they've paid for it to.
Why the key follows the booking
A key is only right if it knows the booking behind it. This reads the same reservation your inbox and your guest app read, so a room move or an extended stay changes the key without anyone reissuing anything.
- Discovery
- Booking
- Pre-arrival (this part)
- In-stay (this part)
- Post-stay
What you get out of it
More revenue
More earned per stay, without anyone chasing it or asking the awkward question.
Questions hoteliers ask
How does digital check-in work for a hotel?
You collect what you need before the guest arrives, and their key appears on their phone at check-in time. They go straight to the room without stopping at the desk. The key follows the live reservation, so it works from check-in and not before.
What happens when a guest checks out?
The key expires on its own. Nobody has to deactivate anything, and a key can't outlive the booking it belongs to, so a guest who has checked out cannot open a door. Extending a stay extends the key without anyone reissuing it.
Do I need particular locks or a particular PMS?
Yes. Digital keys need a supported lock system and a supported PMS, because the key has to follow the live reservation on both sides. It's worth checking your setup against the integrations list before counting on this one. The rest of the platform doesn't depend on it.
Can guests still check in at the desk?
Yes. Digital check-in removes the queue for the guests who'd rather skip it, and leaves your team free for the ones who want a person. Nothing forces a guest onto their phone, and both routes lead to the same reservation.
What else it works with
Want arrivals without the queue?
Just Ask Whisper.
Guests arrive, open their key on their phone and walk in. Keys switch on at check-in and expire at checkout on their own.