AskWhisper

Your hotel, answering

Every message and every call gets an answer in your hotel's voice, whatever time it lands and whatever language it's in.

A quiet hotel bar counter in morning light
Your hotel's voice

Every question answered, whoever asks and whenever

Questions arrive on WhatsApp, email, webchat and the phone, and they all land in one place. The routine ones get answered the moment they arrive, drawn from what your hotel has already written down. Anything that needs judgement goes to a person, with the whole thread attached.

The traveller journey, from discovery through to post-stay
  1. Discovery (this part)
  2. Booking (this part)
  3. Pre-arrival (this part)
  4. In-stay (this part)
  5. Post-stay (this part)

What you get out of it

  • More conversion

    More of the travellers who find you book directly through your own channels.

  • More revenue

    More earned per stay, without anyone chasing it or asking the awkward question.

  • More time

    Less copying and switching between tools, more time for hosting.

Beyond your hotel's voice…

Questions hoteliers ask

What language does it answer in?

Whichever language the traveller wrote in. Your team doesn't need to speak it, and you don't need a separate inbox for each market you sell to. The whole thread stays in one place, so whoever picks it up next can see everything that was said.

Can AskWhisper answer guest questions out of hours?

Yes. Messages and calls get answered whenever they land, including overnight and through the weekend. Routine questions are handled straight away from your own property details, and anything needing judgement waits in one place for your team with the full conversation attached.

Which channels does it cover?

WhatsApp, email, webchat and phone calls, plus the message threads that come through your PMS. They all arrive in the same inbox, grouped by traveller rather than by channel, so someone who switches from webchat to WhatsApp doesn't start a second conversation.

Does a real person ever get involved?

Yes, whenever judgement is needed. AskWhisper answers the routine questions and hands anything else to your team, carrying the whole conversation across so nobody has to ask the traveller to repeat themselves. Your team can also step into any thread themselves at any point.

Never miss another message?
Just Ask Whisper.

Every message and every call gets an answer in your hotel's voice, whatever time it lands and whatever language it's in.