What flows, and which way
Apaleo stays your system of record. AskWhisper reads from it live and writes back only what it changes.
AskWhisper reads
- New and changed reservations, the moment they happen
- Traveller names, contact details and language
- Arrival and departure dates, room type and room moves
- Rates, extras and folio lines
AskWhisper writes back
- Completed check-ins and registration details
- Confirmed upsells, posted to the right folio
- Preferences and notes picked up in conversation
What this switches on
- Guest journeysFrom booking to checkout, every guest gets the right message at the right time, on WhatsApp or email, in their language and matched to what they booked.Explore
- Automated upsellsBreakfast, parking, late check-out and experiences offered at the moment a guest is most likely to say yes, and booked straight into the PMS.Explore
- Check-in and digital keysGuests check in online before they arrive and get a digital key on their phone, so a late arrival doesn't need anyone at the desk.Explore
Questions hoteliers ask about connecting
See every questionYes. Apaleo connects over OAuth, and its webhooks push every booking change to AskWhisper the second it happens rather than on a polling schedule. That makes messages fire on real events. Multi-property groups run from one place, and the open API means the connection locks nothing in.
You authorise AskWhisper from your own Apaleo account over OAuth, which takes a few minutes. Webhooks are registered automatically, so there is nothing to configure by hand. Your properties, room types and rates appear straight away, across every property in the group.
Most connections take a few minutes. You authorise access from inside your own account, and reservations start flowing straight away. There is nothing to install and no data to migrate. From that first connection to a fully live property, most hotels are running within a few days.
No. Your PMS stays the system of record and your data stays where it is. AskWhisper reads from it live and writes back only what it changes, like a confirmed upsell or a completed check-in. Disconnect the integration and your PMS is exactly as it was.
You connect the new one and disconnect the old one. Your website, knowledge base, messages and journeys live in AskWhisper rather than in the PMS, so none of that has to be rebuilt. Changing PMS is a connection swap, not a migration.
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