More time
Less copying and switching between tools, more time for hosting.
Every message in one inbox
WhatsApp, email, webchat and the messages coming through your PMS land in the same place, routed to whoever should answer.
How it works
Everything lands here
Every channel a traveller writes on arrives in one thread.
It goes to the right person
Front desk, housekeeping or the manager, by what it's actually about.
You answer once
One thread per traveller, whatever they wrote on.
The new way of doing hospitality is here
| Task | Without AskWhisper | With AskWhisper |
|---|---|---|
| Where messages land | Four apps, four tabs | One inbox |
| Who answers | Whoever happens to spot it | Routed by what it is about |
| A traveller switches channel | A second conversation | The same thread |
| The night shift | Somebody personal phone | A place the whole team shares |
Where messages land
Without AskWhisper
Four apps, four tabs
With AskWhisper
One inbox
Who answers
Without AskWhisper
Whoever happens to spot it
With AskWhisper
Routed by what it is about
A traveller switches channel
Without AskWhisper
A second conversation
With AskWhisper
The same thread
The night shift
Without AskWhisper
Somebody personal phone
With AskWhisper
A place the whole team shares
What's inside
WhatsApp and webchat
Where travellers ask before they book and guests ask during the stay.
Email
In the same thread as everything else that traveller sent.
Calls
What was asked on the phone sits with the rest of the conversation.
Messages from your PMS
The threads that start in your property system arrive here too.
Routed by what it's about
Housekeeping questions don't queue behind rate questions.
Shared by your team
Nobody has to be the only person who can answer.
Why it needs everything connected
A traveller who asks on webchat, books, then messages on WhatsApp is one person, not three conversations. Because the inbox reads the same information as your website and your guest app, whoever picks it up can see the whole story and answer from what your hotel already knows.
- Discovery (this part)
- Booking (this part)
- Pre-arrival (this part)
- In-stay (this part)
- Post-stay (this part)
By using AskWhisper, you get…
More conversion
More of the travellers who find you book directly through your own channels.
Questions hoteliers ask
Can I see all guest messages in one place?
Yes. WhatsApp, email, webchat, calls and the threads coming through your PMS all arrive in the same inbox, grouped by traveller rather than by channel.
How do messages get to the right person?
They're routed by what they're about. A housekeeping request goes to housekeeping instead of queueing behind a rate question at the front desk.
Does this work with my PMS?
For the PMS side, you need a supported system. Everything else, including WhatsApp, email and webchat, works regardless of what you run.
What happens to messages nobody answers?
They stay visible in the shared inbox rather than sitting in one person's app. Nothing depends on a single member of staff being on shift.
More features you might like
Tired of four separate inboxes?
Just Ask Whisper.
WhatsApp, email, webchat and the messages coming through your PMS land in the same place, routed to whoever should answer.