City Hotel in Brussels
90 rooms · Brussels, Belgium
22%
Upsell revenue increase
8.1 → 8.9
Review score improvement
91%
Issues resolved before checkout
+38%
More positive reviews
The challenge
A 90-room city hotel in Brussels was leaving upsell revenue on the table. Breakfast and late check-out were only offered at reception — awkwardly and inconsistently. Negative reviews often came as a surprise because issues weren't caught until after checkout.
The solution
AskWhisper's automated upselling offers breakfast, late check-out, and city experiences at the right moment via WhatsApp — commission-free. Mid-stay satisfaction checks catch issues before checkout, and happy guests are prompted to leave reviews at the optimal time.
“Our upsell revenue jumped 22% in the first quarter. But the real win is catching unhappy guests before they write that negative review.”
Meet your new digital assistant in just 1 minute
Get started with AskWhisper and transform your guest experience — without adding to your team's workload.
