AskWhisper
AskWhisperFacebook

Messaging

AskWhisper + Facebook

Messenger questions, answered in seconds day and night

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The short answer

Yes, AskWhisper answers on Facebook Messenger. You connect your own Facebook page, and questions get a real answer in seconds, at any hour, in the traveller's own language. Every conversation joins WhatsApp, Instagram and email in one shared inbox rather than sitting in a separate tab.

Where Facebook sits

Travellers are on top, on the channels they already use. Your own systems sit underneath, where the real numbers live. AskWhisper is the layer between: it reads from one and answers on the other.

answers on
reads live from

Systems you already run

  • Mews
  • Lighthouse
  • RoomRaccoon
  • Cloudbeds
  • Apaleo
  • protel
  • Clock PMS+
  • MyTourist
  • Salto

Every logo here is a live integration. Click one to see what it does.

What flows, and which way

Nothing happens until a traveller sends something. From there it is a round trip, and every message stays in one thread.

Travellers send

FacebookAskWhisper
  • Questions, day or night, in whatever language they write in
  • Photos, voice notes and booking references
  • The thread history, so nobody has to repeat themselves

AskWhisper sends

AskWhisperFacebook
  • Answers in the traveller's own language, in seconds
  • Journey messages timed to their stay
  • Upsell offers they can accept in the chat
  • Digital keys and check-in links

What this switches on

Features that run on the Facebook connection.

What you can expect

Three things travellers notice, and your team feels.

  • Answers in seconds, at any hour

    Someone asking about parking at one in the morning gets a real answer, in their own language, without anybody being woken up.

  • One thread per traveller

    Every message lands in the same inbox as email and webchat, so your team sees a whole conversation rather than a fragment of one.

  • Questions turn into bookings

    A question about availability gets an answer and a way to book, in the same chat, while the traveller is still interested.

Getting connected

Three steps, all from your own account.

  1. 1

    Connect your account

    You authorise AskWhisper from your own Facebook business account. Your number, your handle and your history all stay where they are.

  2. 2

    Tell us about your property

    Answer a short set of questions once. That is what the replies are drawn from, which is why they sound like you rather than like a bot.

  3. 3

    Go live

    Turn it on and messages start getting answered. You see every conversation and can step into any of them.

Questions hoteliers ask about connecting

Does AskWhisper work with Facebook Messenger?

Yes. Messenger conversations get a real answer in seconds, at any hour, in the traveller's own language. They join WhatsApp, Instagram and email in one shared inbox rather than sitting in a separate tab nobody has open, so nothing waits until somebody remembers to check.

How do I connect Facebook to AskWhisper?

You authorise AskWhisper from your own Facebook page. Your page, followers and message history stay exactly as they are. After a short set of questions about your property, Messenger questions start being answered, with your team able to step into any conversation.

Which PMS systems does AskWhisper integrate with?

AskWhisper integrates with Mews, Cloudbeds, Lighthouse, RoomRaccoon, Apaleo, protel, Clock PMS+ and MyTourist. Every one of them covers two-way reservation sync, traveller profile sync and messaging triggered by reservation events. The integrations page lists what each supports, and new connections are added in the order customers ask for them.

Can I connect AskWhisper to my access control system?

Yes. AskWhisper connects to Salto for electronic access control. Digital keys are generated from live reservation data and delivered to the guest on their phone, activating at check-in and expiring at checkout without anyone deactivating them. Your existing locks and door hardware stay exactly as they are.

How does AskWhisper handle digital key delivery?

Digital keys are generated from your live reservation data and delivered to the guest on their phone, through WhatsApp or the guest app. The key activates at check-in time and expires at checkout on its own. No plastic cards, no lockboxes and no manual handover at the desk.

What if I don't have a PMS?

Most of AskWhisper works without one. The website, the webchat, the knowledge base, the AI receptionist and the journey emails all run on the facts you give us. Connecting a PMS adds the reservation-aware parts: the shared inbox, and digital check-in and keys.

Which messaging channels can AskWhisper answer on?

AskWhisper answers on WhatsApp, Instagram, Facebook Messenger, Gmail, Outlook and the webchat on your own website. Every conversation lands in one shared inbox, so a traveller who asks on Instagram and follows up by email is still a single thread for your team.

How long does it take to connect my PMS?

Most connections take a few minutes. You authorise access from inside your own account, and reservations start flowing straight away. There is nothing to install and no data to migrate. From that first connection to a fully live property, most hotels are running within a few days.

Does my data have to move to AskWhisper?

No. Your PMS stays the system of record and your data stays where it is. AskWhisper reads from it live and writes back only what it changes, like a confirmed upsell or a completed check-in. Disconnect the integration and your PMS is exactly as it was.

What happens if I switch PMS later?

You connect the new one and disconnect the old one. Your website, knowledge base, messages and journeys live in AskWhisper rather than in the PMS, so none of that has to be rebuilt. Changing PMS is a connection swap, not a migration.

Other integrations

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