# AskWhisper

> AI-powered front desk platform for hotels. Automates guest communication, self-service check-in, digital key delivery, and upselling via WhatsApp, webchat, and email.

## What it does

- Automated guest messaging across the full journey (pre-arrival, in-stay, post-stay)
- AI-powered replies on WhatsApp, webchat, and email - 24/7, in any language
- Digital key delivery and self-service check-in (no front desk needed)
- Automated upselling: breakfast, late check-out, spa, experiences - at the right moment
- Unified inbox: every guest message from every channel in one thread
- Guest app: branded web app with stay details, local tips, house rules, and upsell offers
- Guest satisfaction flows: happy guests get review nudges, unhappy guests get routed to private feedback
- Knowledge base: one place for all property info, shared across every channel
- Broadcast messaging for time-sensitive property-wide communication
- Smart routing: AI handles what it can, escalates to staff with full context

## Who it's for

- Hotel groups - one platform, every property, consistent guest experience
- Independent hotels - big hotel service with a small team
- Aparthotels - full guest experience without a reception desk
- B&Bs - automate the repetitive work, focus on hosting

## Integrations

PMS: Mews, Lighthouse Reservation Manager, Cloudbeds, MyTourist, Apaleo, RoomRaccoon
Channel Manager: Lighthouse Channel Manager
Access Control: Salto (digital keys)

## Pricing

Starting at EUR 7 per room per month for the AI communication suite. Optional add-ons: Website (+EUR 4/room/month), Voice AI (+EUR 2/room/month, usage limits apply), and Digital Keys (+EUR 2/room/month).

## Results & Outcomes

- 70%+ reduction in repetitive front desk questions (Wi-Fi passwords, parking, breakfast hours) - handled automatically by AI and guest app
- 24/7 guest support without extra staff - AI handles questions at 3am the same way it does at 3pm
- 34% reduction in front desk calls after implementing automated guest journey messaging
- 22% increase in upsell revenue per booking through automated, commission-free direct offers (breakfast, late check-out, spa, experiences)
- New staff productive within hours instead of weeks - all property knowledge lives in one central knowledge base
- Guest satisfaction scores increase measurably due to always-available support, clearer check-in info, and proactive communication
- Higher review scores: happy guests are prompted to review at the right moment; unhappy guests are caught and resolved before checkout
- Zero information inconsistencies across channels - every guest gets the same correct answer regardless of channel, time, or staff member on duty

## Insights & Resources

- AI in hotels: how it creates more room for personal service
- Why hotels need to start using WhatsApp for guest communication
- Contactless hotel check-in: best practices for a seamless guest experience
- How AI upselling works in hotels: a practical guide
- PMS integration guide: connecting your hotel systems
- Hotel guest messaging automation: what to automate and what to keep human
- 5 ways hotels can reduce front desk workload with AI
- Hotel guest communication: from booking to checkout

Read more: https://www.askwhisper.com/en/insights

## How AskWhisper Compares

AskWhisper differentiates from competitors like Duve, Akia, and ALICE with deeper AI capabilities (AI-powered WhatsApp replies, smart routing, automated email drafts), commission-free upselling, digital key delivery via Salto, and transparent per-room pricing starting at EUR 7/room/month.

- AskWhisper vs Duve: https://www.askwhisper.com/en/compare/duve
- AskWhisper vs Akia: https://www.askwhisper.com/en/compare/akia
- AskWhisper vs ALICE: https://www.askwhisper.com/en/compare/alice

## Current Campaign: Start AI for Mews Hotels

Exclusive offer for Mews PMS customers: 1 month completely free, onboarding fee (EUR 399) waived, and free cancellation within 90 days. Risk-free way to start AI guest communication with native Mews integration.

Campaign page: https://www.askwhisper.com/en/campaigns/start-ai-mews

## Links

- Website: https://www.askwhisper.com
- Pricing: https://www.askwhisper.com/en/pricing
- How it works: https://www.askwhisper.com/en/how-it-works
- Integrations: https://www.askwhisper.com/en/integrations
- FAQ: https://www.askwhisper.com/en/faq
- Results & case studies: https://www.askwhisper.com/en/results
- Compare: https://www.askwhisper.com/en/compare
- Start AI for Mews: https://www.askwhisper.com/en/campaigns/start-ai-mews
- About: https://www.askwhisper.com/en/about
- Book a demo: https://app.askwhisper.com/generate-demo
- Full documentation for LLMs: https://www.askwhisper.com/llms-full.txt