# AskWhisper - Full Reference for LLMs

> AskWhisper is a hospitality SaaS platform that automates guest communication, self-service check-in, digital key delivery, and upselling for hotels, aparthotels, and B&Bs. It works via WhatsApp, webchat, email, and a branded guest app.

## Company

AskWhisper is a hospitality technology company based in Europe. The platform is designed for properties of all sizes - from single B&Bs to multi-property hotel groups. AskWhisper integrates with existing property management systems (PMS) and access control systems so hotels can automate without changing their workflow.

Website: https://www.askwhisper.com
Demo: https://app.askwhisper.com/generate-demo
Schedule a call: https://cal.com/martijn-van-dooren-dwkzcx/30min

---

## Features

### AI Replies on WhatsApp
Guests ask a question on WhatsApp and the AI answers instantly - check-out time, parking, restaurants, breakfast availability. Works 24/7, in any language, without staff involvement.

### AI Email Drafts
When an email comes in, the AI drafts a reply using property info. Staff reviews, tweaks if needed, and sends. Same quality in a fraction of the time.

### Guest Journey Messaging
Automated messages at every stage: welcome before arrival, check-in details on the day, mid-stay check-in, upsell offers, and check-out reminder. Designed once, runs for every guest automatically.

### Automated Upsells
Breakfast, late check-out, spa, experiences - offered automatically at the right moment through direct channels. No OTA commission. Offer targeting ensures the right offer reaches the right guest based on booking data.

### Digital Keys
Room access delivered via the guest app. No plastic cards, no lockboxes. Keys activate and expire automatically based on check-in/check-out dates via Salto integration.

### Guest App
A branded web app guests open once - stay details, local tips, house rules, upsell offers in one place. No app store download required.

### Unified Inbox
WhatsApp, webchat, email: every guest message from every channel in one thread tied to the reservation. Nothing gets lost.

### Smart Routing
AI handles questions it can confidently answer. Everything else goes to staff with full context - the guest never repeats themselves.

### Guest Satisfaction Flows
Happy guests get nudged to leave a review. Unhappy guests get routed to private feedback before they reach TripAdvisor. Catch problems early and protect your reputation.

### Multilingual AI
Guest writes in Spanish, AI replies in Spanish. French, German, Dutch - no separate setups, no translation layers. The conversation feels native.

### Broadcast Messaging
Send one message to every active guest at once for time-sensitive announcements - pool closures, events, weather alerts.

### Knowledge Base
One place for everything about your property: check-in instructions, house rules, local tips, upsell offers. Update once, every channel updates with it.

### Segmented Messaging
Families get family-relevant info. Business travellers get what they need. OTA bookers get a direct booking nudge. Rules based on booking data.

### Personalised Recommendations
Local restaurants, hidden hiking trails, the bakery around the corner - shared automatically based on guest profile. Automatic concierge without the concierge.

### Dynamic Content
What guests see changes based on who they are, when they're staying, and what room they booked.

### Operational Notifications
When a guest submits a request, flags an issue, or accepts an upsell, the team gets notified immediately.

### PMS Messaging Integration
Keep your PMS as the hub while AskWhisper powers the automation behind it. Staff works where they're used to.

---

## Who It's For

One page per kind of property, each with the questions that audience
actually asks and the case study closest to them.

### Independent hotels
Your team is good. There just aren't enough of them, and too much of their day goes on things that don't need a person.

Typical fit: 20 to 150 rooms and one team covering everything. No revenue manager working on upsells full time. A website you can't change without emailing someone. Late arrivals that ring somebody's personal phone.

Page: https://www.askwhisper.com/en/who-we-work-with/independent-hotels (also /nl/ and /fr/)

### Hotel groups
Every property answers differently, and nobody can tell you which version is right. One record fixes that.

Typical fit: Two or more properties sharing a brand and a team. House rules living in inboxes and shared documents. A new property to open and no playbook to copy. No single view of what guests are asking across the group.

Page: https://www.askwhisper.com/en/who-we-work-with/hotel-groups (also /nl/ and /fr/)

### Aparthotels
Nobody is standing at a desk to explain things. Everything a guest needs has to arrive before they need it.

Typical fit: Guests let themselves in, at any hour. No permanent front desk, or one with short hours. Door codes and instructions sent by hand today. Long stays that need more than a welcome message.

Page: https://www.askwhisper.com/en/who-we-work-with/aparthotels (also /nl/ and /fr/)

### B&Bs
You do all of it yourself, and you're good at it. The messages are the part that's eating your evenings.

Typical fit: Fewer than 20 rooms, and you are the team. Guest messages answered from your own phone. No PMS, or a light one you barely touch. Reviews that matter enormously to your bookings.

Page: https://www.askwhisper.com/en/who-we-work-with/b-b (also /nl/ and /fr/)

---

## Integrations

Fourteen live integrations in four groups. A PMS or lock system is one the hotel
already runs that AskWhisper reads from and writes back to. A messaging or email
integration is a channel AskWhisper answers on. Most connections take a few
minutes, are authorised from inside the hotel's own account, and need no
developer and no data migration - the PMS stays the system of record.

Overview: https://www.askwhisper.com/en/integrations

### PMS

#### Mews
2-way reservation sync, traveller profile sync, automated pre-arrival and post-stay messaging, payment and folio updates.
Page: https://www.askwhisper.com/en/integrations/mews | Website: https://www.mews.com

#### Lighthouse
Reservations from every connected channel flow into automated journeys, with check-in and check-out event triggers.
Page: https://www.askwhisper.com/en/integrations/lighthouse | Website: https://www.mylighthouse.com

#### RoomRaccoon
All-in-one system combining PMS, channel manager and booking engine. One connection covers all three.
Page: https://www.askwhisper.com/en/integrations/roomraccoon | Website: https://roomraccoon.com

#### Cloudbeds
Official Cloudbeds Marketplace integration with 2-way reservation sync and guest folio updates.
Page: https://www.askwhisper.com/en/integrations/cloudbeds | Website: https://www.cloudbeds.com

#### Apaleo
API-first platform. OAuth authentication, webhook-driven event triggers, multi-property support.
Page: https://www.askwhisper.com/en/integrations/apaleo | Website: https://apaleo.com

#### protel
Reservation data reaches every traveller conversation - website, WhatsApp, email and the guest app.
Page: https://www.askwhisper.com/en/integrations/protel | Website: https://www.protel.net

#### Clock PMS+
Bookings turn into timed messages, upsells and digital check-in on live reservation data.
Page: https://www.askwhisper.com/en/integrations/clock-pms | Website: https://clock-software.com

#### MyTourist
Lightweight PMS for B&Bs and boutique properties. Reservation sync, traveller data sync, registration forms.
Page: https://www.askwhisper.com/en/integrations/mytourist | Website: https://www.mytourist.cloud

### Keys & access

#### Salto
Electronic access control. Digital keys are generated from live reservation data and delivered to the traveller's phone, activating at check-in and expiring at checkout.
Page: https://www.askwhisper.com/en/integrations/salto | Website: https://www.saltosystems.com

### Messaging

#### WhatsApp
WhatsApp Business. Travellers get answers in seconds, in their own language, at any hour. Every conversation lands in the shared inbox.
Page: https://www.askwhisper.com/en/integrations/whatsapp | Website: https://business.whatsapp.com

#### Instagram
Instagram DMs answered in seconds rather than piling up as a backlog.
Page: https://www.askwhisper.com/en/integrations/instagram | Website: https://business.instagram.com

#### Facebook
Facebook Messenger questions answered day and night, in the traveller's own language.
Page: https://www.askwhisper.com/en/integrations/facebook | Website: https://www.facebook.com/business

### Email

#### Gmail
Traveller email lands in the same inbox as WhatsApp and Instagram, with the full booking attached.
Page: https://www.askwhisper.com/en/integrations/gmail | Website: https://workspace.google.com/products/gmail

#### Outlook
Outlook mail joins every other message in one inbox, with replies drafted against the booking.
Page: https://www.askwhisper.com/en/integrations/outlook | Website: https://www.microsoft.com/microsoft-365/outlook

---

## Pricing

AskWhisper pricing starts at EUR 7 per room per month for the AI communication suite. Add optional modules:

- **Communication Suite (EUR 7/room/month)**: AI guest communication on WhatsApp, webchat, the guest app and email, PMS integration, branded WhatsApp chat with a custom number, centralised knowledge base, automated guest journey messaging. Minimum EUR 21/month, plus a EUR 399 one-time setup fee.
- **Website (EUR 4/room/month)**: A professionally designed, fully managed hotel website with fast, secure hosting, the AI assistant built into every page, connected to the central knowledge base and optimised for direct bookings. Does not include a custom domain name.
- **Voice AI add-on (EUR 2/room/month)**: An AI voice agent that answers guest calls 24/7 (usage limits apply)
- **Digital room keys add-on (EUR 2/room/month)**: Self-service check-in & digital key delivery via Salto
- **Custom Partnership**: Tailored pricing for hotel groups & complex setups

Detailed pricing: https://www.askwhisper.com/en/pricing

---

## How It Works

1. **Set up your property**: Add your property info, FAQs, house rules, local tips, and upsell offers to the AskWhisper dashboard.
2. **Connect your PMS**: Link your property management system. Reservations sync automatically and trigger guest journeys.
3. **Go live**: AI handles guest questions and upselling automatically via WhatsApp, webchat, and email. Staff gets notified when human attention is needed.

Detailed guide: https://www.askwhisper.com/en/how-it-works

---

## Results & Case Studies

Properties using AskWhisper report measurable improvements across operations, revenue, and guest satisfaction:

### Operational Efficiency
- **70%+ reduction in repetitive front desk questions.** Questions like "What's the Wi-Fi password?", "Where do I park?", and "What time is breakfast?" are answered automatically by AI and the guest app before guests even think to call.
- **34% reduction in front desk calls** after implementing automated guest journey messaging across pre-arrival, in-stay, and post-stay touchpoints.
- **Dramatic reduction in manual communication work.** Messages, check-in instructions, upsell offers, and key deliveries all go out automatically. Teams report spending significantly less time on repetitive communication tasks every week.
- **New staff productive within hours, not weeks.** Everything a new team member needs to know lives in the central knowledge base - no two-week shadowing period required.

### Revenue Impact
- **22% increase in upsell revenue per booking** through automated, commission-free direct offers for breakfast, late check-out, parking, spa, and local experiences.
- **Zero OTA commission on upsells.** All offers go through the property's own channels (WhatsApp, guest app), keeping 100% of the revenue.

### Guest Experience
- **Always-on guest support across all channels.** Guests get help whenever they need it - no missed messages, no waiting for office hours. Available 24/7 in any language.
- **Higher guest satisfaction scores** driven by always-available support, clearer check-in information, and proactive mid-stay communication.
- **Higher review scores through automated satisfaction flows.** Happy guests are prompted to leave reviews at the optimal moment. Unhappy guests are intercepted with private feedback before they reach TripAdvisor or Google.
- **Guest issues resolved before checkout.** Mid-stay satisfaction checks identify problems while the guest is still on property, giving teams time to fix things before a negative review gets written.

### Consistency & Quality
- **Zero information inconsistencies across channels.** Every guest gets the same correct answer regardless of who's working, what time it is, or which channel they use - WhatsApp, webchat, email, or phone.
- **24/7 guest support without extra staff.** Hotels offer guest support around the clock without hiring night staff or paying overtime. The AI handles questions at 3am the same way it does at 3pm.

### Case Studies

Properties are anonymous until they agree to be named. Room counts, cities, connected systems and figures are real and come from the property itself.

**Independent city hotel, Brussels (90 rooms, live since 2024):** Breakfast, late check-out and city experiences were only sold at reception, when someone remembered. Moving those offers onto WhatsApp, timed to the moment guests are most likely to accept, increased upsell revenue 22% in a quarter. The review score went from 8.1 to 8.9, 91% of issues are now resolved before checkout, and reviews rated eight or above rose 38%. Runs automated upsells, guest journey messaging, automated review collection and the unified inbox, connected to Mews and WhatsApp.
https://www.askwhisper.com/en/results/city-hotel-brussels

**Boutique hotel, Bruges (45 rooms, live since 2024):** The same six questions - parking, breakfast, checkout, wifi, luggage, bike hire - were consuming the team's mornings. Handing them to AskWhisper cut calls to the front desk 34%, brought the average first answer to under five seconds across every language, moved guest satisfaction from 4.2 to 4.7, and returned a reported 15 hours a week to the team. Runs AI replies, digital check-in and keys, guest journey messaging and the central knowledge database, connected to Mews, Salto and WhatsApp.
https://www.askwhisper.com/en/results/boutique-hotel-bruges

**Aparthotel group, Amsterdam (3 properties, 130 units, live since 2023):** Three buildings with no reception and three versions of the house rules. One central knowledge base means 72% of incoming questions are now resolved without a team member, a new starter is answering guests unsupervised in two hours instead of roughly three weeks, and a change made once is live across all three properties. Runs the central knowledge database, AI replies, digital check-in and keys and the guest app, connected to Cloudbeds, Salto and WhatsApp.
https://www.askwhisper.com/en/results/aparthotel-group-amsterdam

All results, with the measurement method: https://www.askwhisper.com/en/results

---

## Making the internal case

A page written for the person at a property who already wants AskWhisper and now
has to get it past an owner, a general manager or a finance committee.

It carries: the published figures with a link to the case each came from;
ready-to-send email and short-message drafts in three arguments (fewer
interruptions, more revenue per stay, hours returned to the team) and three tones
(direct, warm, formal); the six objections that come up, answered; and a plain
account of what adopting it requires from the property's own side.

The common objections and their answers:
- Is this going to replace people on our team? No. It takes the repetitive work and leaves the work guests notice with the team. Properties typically keep the same headcount and redeploy the hours.
- Do I have to replace my PMS? No. AskWhisper connects to the PMS already in use and leaves it as the system of record.
- What happens to the website we already paid for? Keep it or replace it. The messaging, upsells and reviews work regardless of who built the site.
- How long does a PMS connection take? Most take a few minutes, authorised from inside the property's own account, with no developer and no data migration.
- Who has to run it? Whoever already knows the answers. Changes are made by describing them rather than by editing a CMS, so no dedicated administrator is needed.

https://www.askwhisper.com/en/about/for-partners
Also in Dutch (/nl/about/for-partners) and French (/fr/about/for-partners).

---

## Insights

Practical writing on hotel guest communication, upselling, contactless check-in
and PMS integrations. Every article opens with its key points and closes with a
short Q&A covering the questions it answers.

Library, searchable and filterable by topic: https://www.askwhisper.com/en/insights
Also published in Dutch (/nl/insights) and French (/fr/insights).

**How AI upselling works in hotels: a practical guide**  (Upselling, Revenue, AI)
The upsell that works isn't the one at the desk. It's the one that arrives at the moment the guest was already thinking about it.
Key points: Traditional upselling depends on someone remembering to ask. Automated upselling depends on timing, which is why it converts better. Breakfast, late checkout, room upgrades, parking and local experiences are the standard set, and sold direct none of them carry commission. Timing is most of the job: breakfast the evening before, late checkout on the morning of departure, upgrades a few days out. An offer sent through a channel the guest already answers gets read. An offer printed on a card in the room doesn't.
https://www.askwhisper.com/en/insights/how-ai-upselling-works-in-hotels

**Hotel guest communication: from booking to checkout**  (Messaging, Guest experience, Automation)
Five moments decide how a stay feels. Get the message right at each one and most of the questions never get asked.
Key points: A stay has five communication moments: confirmation, pre-arrival, arrival, during the stay, and after checkout. Each one has a different job. Pre-arrival, 24 to 48 hours out, is where most questions get pre-empted and where upsells convert best. A mid-stay check-in is the cheapest way there is to fix a problem while there's still time to fix it. Messaging beats email at every stage after the booking, for one reason: it gets read.
https://www.askwhisper.com/en/insights/hotel-guest-communication-booking-to-checkout

**5 ways hotels can reduce front desk workload with AI**  (Operations, AI, Automation)
Count how many times your team answered the same question yesterday. That number is the workload, and almost all of it is solvable.
Key points: The same handful of questions accounts for most front desk interruptions. Answering them automatically is the single biggest win available. Digital check-in removes the queue at four o'clock without removing anyone from the team. One inbox for WhatsApp, email and webchat stops staff switching between tabs and losing the thread of a conversation. Proactive messages stop questions being asked at all, which beats answering them quickly.
https://www.askwhisper.com/en/insights/reduce-front-desk-workload-with-ai

**Hotel guest messaging automation: what to automate and what to keep human**  (Messaging, Automation, AI)
The trick isn't automating everything. It's knowing which messages a guest is glad to get from a machine, and which ones they really aren't.
Key points: Automate the predictable: booking confirmations, check-in instructions, wifi details, checkout reminders. Nobody wants those hand-written. Keep a person for complaints, special requests and anything with feeling in it. A hybrid setup handles the volume automatically and hands the rest to staff with the whole conversation attached, so nobody starts from scratch. Set it up once against live reservation data, then leave it alone. A message that fires on the wrong day is worse than no message.
https://www.askwhisper.com/en/insights/hotel-guest-messaging-automation

**PMS integration guide: connecting your hotel systems**  (PMS, Automation, Operations)
Your PMS already knows who's arriving and when. Everything else you run should know it too, without anyone retyping a thing.
Key points: A PMS integration means your reservation data reaches every guest-facing surface without anyone copying it across by hand. Without one, automation is guesswork: messages go out on the wrong day and offers reach guests who already booked them. Look for two-way sync, triggers on check-in and checkout, and authorisation from inside your own account rather than a developer project. The PMS stays the system of record. A good integration reads from it and writes back to it, it doesn't try to replace it.
https://www.askwhisper.com/en/insights/pms-integration-guide-connecting-hotel-systems

**Contactless hotel check-in: best practices for a seamless guest experience**  (Check-in, Automation, Guest experience)
Contactless check-in isn't about avoiding people. It's about not making a guest who landed at midnight queue for a key.
Key points: Contactless check-in lets a guest complete the arrival formalities on their own phone before they reach the building. Keep it to a link, never an app download. Every extra step between a guest and their room loses some of them. Digital keys only work when they run off live reservation data, so access starts at check-in and expires at checkout without anyone touching it. The front desk doesn't disappear. It stops being a queue and becomes somewhere people go when they actually want something.
https://www.askwhisper.com/en/insights/contactless-hotel-check-in-best-practices

**Why you need to start using WhatsApp today**  (WhatsApp, Messaging, Guest experience)
Your guests have WhatsApp open all day. The question isn't whether to be there, it's how much longer you're going to make them use email instead.
Key points: WhatsApp has more than 2.7 billion users worldwide. Your guests already have it, which is why messages get read in minutes rather than sitting unopened until arrival. Instant answers take pressure off the front desk: the same six questions stop arriving by phone. It's a revenue channel as much as a service one. Late checkout and breakfast sell far better in a thread the guest already has open than on a card in the room. Getting started takes a WhatsApp Business account, a connection to your PMS so messages carry the booking, and the repeat questions automated first.
https://www.askwhisper.com/en/insights/why-you-need-to-start-using-whatsapp-today

**AI in hotels creates more room for personal service**  (AI, Guest experience, Operations)
Nobody wants a robot at reception. What AI is genuinely good at is the paperwork behind it, which is what frees your team up for the part guests actually remember.
Key points: AI in hotels isn't about removing people. It takes the repeat questions and the admin, so the team has time for the guests who want a person. Automate what repeats - confirmations, wifi passwords, breakfast times - and keep humans for the empathy, the special requests and the awkward moments. Centralising guest information across the booking engine, the PMS and the messaging apps is what makes any of the rest possible. The hotels that stand out won't be the most automated ones. They'll be the ones that used automation to buy back time for hospitality.
https://www.askwhisper.com/en/insights/ai-in-hotels-creates-more-room-for-personal-service

---

## Frequently Asked Questions

### How does AskWhisper work?
AskWhisper integrates with your PMS and messaging channels. You set up your property info, FAQs, and upsells in one dashboard, then AI handles guest questions and upselling automatically via WhatsApp, webchat, and email.

### What types of properties does AskWhisper support?
Hotel groups, independent hotels, aparthotels, and B&Bs - any hospitality property that wants to automate guest communication and check-in.

### Which PMS systems does AskWhisper integrate with?
Mews, Cloudbeds, Lighthouse, RoomRaccoon, Apaleo, protel, Clock PMS+ and MyTourist. Every one covers two-way reservation sync, traveller profile sync and messaging triggered by reservation events. New connections are added in the order customers ask for them.

### Does AskWhisper support digital key delivery?
Yes, through the Salto integration. Digital keys are generated and delivered automatically via WhatsApp or the guest app. Keys activate at check-in and deactivate at checkout.

### What languages does AskWhisper support?
The AI replies in whatever language the guest writes in - Spanish, French, German, Dutch, and more. No separate configuration needed per language.

### How much does AskWhisper cost?
Starting at EUR 7 per room per month for the AI communication suite, with optional add-ons for a website (+EUR 4), voice AI (+EUR 2), and digital keys (+EUR 2). See https://www.askwhisper.com/en/pricing for details.

### How long does it take to set up AskWhisper?
Most properties go live within a few days. Connect your PMS, configure your guest journeys and messaging templates, and you're running.

### Can AskWhisper handle upselling?
Yes. Breakfast, late check-out, spa packages, and experiences are offered automatically at the right moment based on booking data. No OTA commission.

---

## Current Campaign: Start AI for Mews Hotels

AskWhisper is running an exclusive campaign for hotels using Mews PMS. The "Start AI" campaign removes all barriers to trying AskWhisper:

- **1 month completely free**: Full access to AskWhisper for one month at no cost - AI guest communication, automated upselling, and seamless Mews integration included.
- **Onboarding fee waived**: The standard EUR 399 setup fee is completely waived. AskWhisper's team handles the full onboarding: connecting the Mews account, configuring guest journeys, and going live.
- **Free cancellation within 90 days**: Hotels can cancel within 90 days of starting their contract at no cost. No questions asked, no strings attached.

After the free month, standard pricing applies (EUR 7/room/month, minimum EUR 21/month). The 90-day cancellation window continues to apply.

The Mews integration is native and bidirectional: reservations sync in real-time, guest profiles stay up to date, and automated messaging triggers the moment a booking is made. Most properties go live within a few days.

Campaign page: https://www.askwhisper.com/en/campaigns/start-ai-mews
Schedule onboarding call: https://cal.com/martijn-van-dooren-dwkzcx/30min

---

## Product Pages

The product is organised as three pillars - your hotel's face, your hotel's voice, your hotel's hands - each with its own feature pages. Each pillar feeds all three outcomes (more conversion, more revenue, more time); none of them maps to a single outcome.

Product overview: https://www.askwhisper.com/en/product

### Your hotel's face - everywhere a traveller meets your hotel
The website, the webchat and the guest app, built from the way you describe your property and kept in step from one place.
https://www.askwhisper.com/en/product/face

- The website you describe - describe your hotel in plain words and AskWhisper builds the site, pointed at your existing booking engine: https://www.askwhisper.com/en/product/face/build-your-website-by-describing-it
- Change it once - update a price, policy or opening hour once and it's live on the website, in the chat answers, in the emails and in the guest app: https://www.askwhisper.com/en/product/face/central-knowledge-database
- Reviews that publish themselves - ask every guest after checkout and publish the good reviews straight to your own website: https://www.askwhisper.com/en/product/face/automated-review-collection

### Your hotel's voice - your hotel, answering
Every message and call answered in your hotel's voice, at any hour and in any language.
https://www.askwhisper.com/en/product/voice

- One inbox - WhatsApp, email, webchat, calls and PMS messages in one shared inbox, routed to whoever should answer: https://www.askwhisper.com/en/product/voice/unified-inbox
- Answers in seconds - routine guest questions answered the moment they arrive, in the language they were asked in: https://www.askwhisper.com/en/product/voice/ai-replies
- Every call answered - an AI receptionist that picks up when your team can't, answers from your own property details, and connects callers to a person when one is needed: https://www.askwhisper.com/en/product/voice/ai-voice-receptionist

### Your hotel's hands - the work, done without you doing it
Offers, messages, keys and updates that go out on time, to the right person.
https://www.askwhisper.com/en/product/hands

- Upsells that sell themselves - breakfast, upgrades and late checkout offered at the moment a guest is most likely to say yes, through your own channels with no OTA commission: https://www.askwhisper.com/en/product/hands/automated-upsells
- The journey on autopilot - pre-arrival, in-stay and post-stay messages sent on time to the guests they apply to: https://www.askwhisper.com/en/product/hands/guest-journey-messaging
- Check-in without the desk - digital keys on a guest's phone that activate at check-in and expire at checkout on their own: https://www.askwhisper.com/en/product/hands/digital-check-in-and-keys
- Guest app - a branded web app with stay details, keys, local tips and offers, with no download: https://www.askwhisper.com/en/product/hands/guest-app

Note: the flat /features/<slug> URLs used until 2026 have been permanently redirected into the pages above.

## Target Audience Pages

- Hotel Groups: https://www.askwhisper.com/en/who-we-work-with/hotel-groups
- Independent Hotels: https://www.askwhisper.com/en/who-we-work-with/independent-hotels
- Aparthotels: https://www.askwhisper.com/en/who-we-work-with/aparthotels
- B&Bs: https://www.askwhisper.com/en/who-we-work-with/b-b

## Competitor Comparisons

AskWhisper provides objective, feature-by-feature comparisons against other hospitality platforms.

### AskWhisper vs Duve
Duve is a guest experience platform with strong online check-in and guest app features. AskWhisper differentiates with deeper AI capabilities - AI-powered WhatsApp replies, smart routing, and automated email drafts - plus commission-free upselling and digital key delivery via Salto. AskWhisper's per-room pricing starting at EUR 7/room/month makes it accessible for properties of all sizes.
https://www.askwhisper.com/en/compare/duve

### AskWhisper vs Akia
Akia focuses on SMS-based guest messaging primarily for the US market. AskWhisper offers a more complete platform with AI-powered replies across WhatsApp, webchat, and email, plus automated upselling, digital keys, and a branded guest app. AskWhisper's WhatsApp-first approach makes it the stronger choice for hotels outside North America.
https://www.askwhisper.com/en/compare/akia

### AskWhisper vs ALICE
ALICE (now part of Actabl) is primarily an operations platform - strong on task management and internal workflows. AskWhisper is purpose-built for guest-facing communication: AI replies on WhatsApp, automated upselling, digital key delivery, and guest journey messaging. If your priority is automating guest communication rather than internal operations, AskWhisper is the more focused solution.
https://www.askwhisper.com/en/compare/alice

All comparisons: https://www.askwhisper.com/en/compare

---

## Blog / Insights

AskWhisper publishes in-depth hospitality guides covering AI automation, guest communication, and hotel operations.

### Articles

- **AI in hotels creates more room for personal service** - How AI handles repetitive tasks so staff can focus on genuine hospitality.
  https://www.askwhisper.com/en/insights/ai-in-hotels-creates-more-room-for-personal-service

- **Why you need to start using WhatsApp today** - WhatsApp has 90%+ open rates vs 20% for email. How hotels can use it for guest service, upselling, and loyalty.
  https://www.askwhisper.com/en/insights/why-you-need-to-start-using-whatsapp-today

- **Contactless hotel check-in: best practices** - How to implement digital pre-arrival check-in that reduces wait times by 30–50% and increases upsell conversion.
  https://www.askwhisper.com/en/insights/contactless-hotel-check-in-best-practices

- **How AI upselling works in hotels** - AI delivers €3–8 additional revenue per guest with 15–25% conversion rates on WhatsApp, zero extra staff workload.
  https://www.askwhisper.com/en/insights/how-ai-upselling-works-in-hotels

- **PMS integration guide: connecting your hotel systems** - Why real-time PMS integration matters and how to connect Mews, Cloudbeds, Opera, and Clock PMS in under 30 minutes.
  https://www.askwhisper.com/en/insights/pms-integration-guide-connecting-hotel-systems

- **Hotel guest messaging automation** - What to automate (FAQs, check-in times, directions) and what to keep human (complaints, special requests, complex planning).
  https://www.askwhisper.com/en/insights/hotel-guest-messaging-automation

- **5 ways hotels can reduce front desk workload with AI** - Automate FAQs, digitize check-in, centralize messaging, route tasks smartly, and send proactive messages.
  https://www.askwhisper.com/en/insights/reduce-front-desk-workload-with-ai

- **Hotel guest communication: from booking to checkout** - The 5 phases of guest communication and what to send at each stage for maximum satisfaction and revenue.
  https://www.askwhisper.com/en/insights/hotel-guest-communication-booking-to-checkout

All articles: https://www.askwhisper.com/en/insights

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## FAQ

Full FAQ page with 20 detailed questions and answers covering general product info, features, integrations, setup, and pricing: https://www.askwhisper.com/en/faq